Job Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Permettez-nous de nous pr\xc3\xa9senter...

Peut-\xc3\xaatre pensez-vous que vous ne nous connaissez pas encore, mais nos chemins se sont certainement d\xc3\xa9j\xc3\xa0 crois\xc3\xa9s ! Qu\'il s\'agisse de la bouteille d\'eau que vous tenez \xc3\xa0 la main, de la lampe qui \xc3\xa9claire votre chambre ou m\xc3\xaame du t-shirt que vous portez, il y a de fortes chances que chacun de ces objets ait \xc3\xa9t\xc3\xa9 cr\xc3\xa9\xc3\xa9 \xc3\xa0 l\'aide de l\'un des compresseurs d\'air Atlas Copco. C\'est vrai, l\'air comprim\xc3\xa9 est PARTOUT, et nous sommes ravis d\'avoir des clients dans tous les secteurs : m\xc3\xa9dical, textile, pharmaceutique, agroalimentaire et bien d\'autres encore... dans plus de 180 pays \xc3\xa0 travers le monde ! Nous aimons nous consid\xc3\xa9rer comme un leader de l\'industrie et nous encourageons nos employ\xc3\xa9s \xc3\xa0 penser de m\xc3\xaame !

Nous promouvons la diversit\xc3\xa9 et l\'inclusion non seulement car c\'est la bonne chose \xc3\xa0 faire, nous le faisons parce que c\'est ce qui inspire les meilleurs r\xc3\xa9sultats. Nous accueillons les candidats sans distinction de race, de couleur, d\'origine nationale ou ethnique, de religion, de sexe, d\'orientation sexuelle, d\'identit\xc3\xa9 ou d\'expression de genre, de handicap, d\'\xc3\xa9tat civil, d\'\xc3\xa2ge ou de tout autre statut prot\xc3\xa9g\xc3\xa9 par la loi.

Un aper\xc3\xa7u de votre nouveau r\xc3\xb4le

En tant que nouveau Sp\xc3\xa9cialiste des pi\xc3\xa8ces-Comptes cl\xc3\xa9s, vous traiterez et coordonnerez toutes les demandes des clients concernant la vente de pi\xc3\xa8ces. Vos comp\xc3\xa9tences exceptionnelles en mati\xc3\xa8re de service \xc3\xa0 la client\xc3\xa8le seront mises \xc3\xa0 profit lorsque vous traiterez leurs transactions et r\xc3\xa9pondrez \xc3\xa0 leurs demandes de mani\xc3\xa8re efficace, pr\xc3\xa9cise et amicale. Votre organisation et votre proactivit\xc3\xa9 vous aideront \xc3\xa0 coordonner diverses donn\xc3\xa9es et informations afin d\'augmenter votre flux de travail et de cr\xc3\xa9er la satisfaction du client. D\xc3\xa8s votre entr\xc3\xa9e en fonction, vous recevrez toute la formation n\xc3\xa9cessaire et b\xc3\xa9n\xc3\xa9ficierez d\'occasions d\'apprentissage en cours d\'emploi.

Vos principales activit\xc3\xa9s seront

• Recevoir des demandes de devis par t\xc3\xa9l\xc3\xa9phone, fax, courriels de la part des comptes cl\xc3\xa9s
• R\xc3\xa9pondre aux demandes de devis des comptes cl\xc3\xa9s et aux autres demandes techniques concernant l\'identification des pi\xc3\xa8ces et les pannes.
• Saisir les opportunit\xc3\xa9s de vente incitative, faire des suggestions et fournir des conseils sur les services et les produits disponibles afin d\'accro\xc3\xaetre les comptes cl\xc3\xa9s et d\'augmenter nos ventes.
• Utiliser notre logiciel de gestion des comptes cl\xc3\xa9s pour enregistrer et r\xc3\xa9cup\xc3\xa9rer les informations sur les clients, v\xc3\xa9rifier les niveaux de stock, traiter les devis et soumettre les bons de commande pour traitement.
• Assurer un suivi constant tout au long du processus de r\xc3\xa9ception et de traitement des devis des comptes cl\xc3\xa9s
• Maintenir une liaison permanente avec les comptes cl\xc3\xa9s et notre entrep\xc3\xb4t, notamment en ce qui concerne la disponibilit\xc3\xa9 des pi\xc3\xa8ces, le prix et le d\xc3\xa9lai d\'ex\xc3\xa9cution
• Collaborer avec les repr\xc3\xa9sentants au service \xc3\xa0 la client\xc3\xa8le de la logistique pour les clients du nucl\xc3\xa9aire
• Soumettre des demandes de cr\xc3\xa9ation de pi\xc3\xa8ces si n\xc3\xa9cessaire

Ce que nous vous offrons

• Salaire annuel + bonus
• R\xc3\xa9gime d\'assurance-maladie compl\xc3\xa9mentaire, soins dentaires et assurance-vie et invalidit\xc3\xa9
• T\xc3\xa9l\xc3\xa9consultations m\xc3\xa9dicales
• R\xc3\xa9gime de retraite
• Subvention pour le bien-\xc3\xaatre physique
• Cong\xc3\xa9s pay\xc3\xa9s (vacances, jours de maladie, jours flexibles, jours flotteur)
• Assurance voyage d\'urgence
• Programme d\'aide aux employ\xc3\xa9s
• Programme d\'aide \xc3\xa0 l\'\xc3\xa9ducation
• Plein d\'opportunit\xc3\xa9s de formation continue

Votre parcours et vos forces

• Votre capacit\xc3\xa9 \xc3\xa0 communiquer avec les clients et les parties prenantes importantes en fran\xc3\xa7ais et en anglais
• Vos comp\xc3\xa9tences exceptionnelles en mati\xc3\xa8re de service \xc3\xa0 la client\xc3\xa8le gr\xc3\xa2ce \xc3\xa0 votre solide exp\xc3\xa9rience dans ce domaine
• Votre forte capacit\xc3\xa9 \xc3\xa0 \xc3\xaatre organis\xc3\xa9 et proactif dans vos t\xc3\xa2ches quotidiennes
• Vos comp\xc3\xa9tences interm\xc3\xa9diaires \xc3\xa0 avanc\xc3\xa9es dans l\'utilisation de Microsoft Office, Excel, Outlook et notre CRM (C4C)
• Votre capacit\xc3\xa9 \xc3\xa0 bien collaborer en \xc3\xa9quipe et \xc3\xa0 faire preuve de discipline lorsque vous travaillez de mani\xc3\xa8re ind\xc3\xa9pendante.
• Vos connaissances de base en m\xc3\xa9canique et en pi\xc3\xa8ces d\xc3\xa9tach\xc3\xa9es seraient un atout.

Allow us to introduce ourselves\xe2\x80\xa6

You may think you don\'t already know us, but our paths have definitely crossed before! From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco\'s industry leading air compressors. That\'s right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more\xe2\x80\xa6 in over 180 countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the same!

We don\'t just promote diversity and inclusion because it\'s the right thing to do, we do it because it\'s what drives best results. We welcome applicants of all race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, marital status, age, and all other legally protected status

Your new role will be

As our newest Parts Specialist-Key Accounts, you will be handling and coordinating all incoming key accounts requests in relations with parts sales. Your exceptional customer service skills will come into play while you process their transactions and respond to their inquiries in an efficient, accurate and friendly manner. Your organization and proactivity will help you as you coordinate various data and information to increase your workflow and create customer satisfaction. When you begin, you will be supported with all necessary training and will enjoy opportunities for on-the-job learning.

The main activities you\'ll be responsible for

• Receiving requests for quotations through phone, fax, email from key accounts
• Answering key accounts request for quotation inquiries and other technical inquiries regarding parts identification and breakdowns
• Taking opportunities to up-sell, make suggestions and provide advice on services and products available to add satisfaction for key accounts and increase our sales
• Using our CRM software to record and retrieve key accounts information, verify inventory levels process quotations and submitting purchase orders for processing.
• Ensuring consistent follow-ups throughout the whole process of receiving and processing quotations from key accounts
• Maintaining an on-going liaison with key accounts and our warehouse, including availability of parts, price and lead time
• Collaborating with logistic customer service representatives for nuclear customers
• Submit parts creation requests if needed.

What you can expect from us

• Annual base salary + bonus
• Health Care, Dental, Life & Disability plans
• Company Pension Plan
• 3-weeks starting paid vacation, 5 sick days and 5 flex days per year
• $600 subsidy towards physical wellness materials, at-home equipment, fitness memberships, etc.
• 35-hour work week with flexible working hours and work-from-home flexibility
• Total tuition reimbursement for courses related to employment
• And much more\xe2\x80\xa6

What will help you succeed in your new role

• Your ability to communicate with customers and important stakeholders in both French and English
• Your exceptional customer service skills as a result of your strong customer service background
• Your strong ability to be organized and proactive in your daily tasks
• Your intermediate to advanced skills using Microsoft Office, Excel, Outlook and our CRM (C4C)
• Your ability to collaborate well in teams and be disciplined when working independently
• Your basic mechanical/parts knowledge would be an asset

#ACA

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco