Job Description

Specialiste de l'excellence client (bilingue)

A propos d'Ergonofis:

Faisant partie de la grande famille de Nolk, la mission d'Ergonofis est de rendre le travail agreable en creant des produits epoustouflants, fonctionnels et durables qui ameliorent la sante et la productivite des travailleurs de bureau. Fondee en 2015 et basee a Montreal, nous sommes specialises dans la conception, la fabrication et la commercialisation de produits de bureau ergonomiques tels que des bureaux reglables, des chaises ergonomiques et des accessoires. Nos produits se distinguent par leur design, leur qualite et leur caractere ecoresponsable.


Ergonofis est a la recherche d'un ou d'une Specialiste de l'excellence client (bilingue) agile et efficace pour se joindre a son equipe grandissante. Quelqu'un qui saura ameliorer l'experience et la satisfaction de sa clientele ainsi que la productivite et l'efficacite de departement d'experience client.

Responsabilites:

Prendre en charge le service client (Telephone, Courriels, Chat) Assister les clients lors des achats Assister les clients post-achat Developper et maintenir une bonne relation avec les clients d'Ergonofis. Lancer de nouvelles initiatives pour ameliorer le processus complet de l'experience client Recueillir les commentaires des clients et fournir des contributions a l'equipe afin d'ameliorer les produits et l'experience client.

Exigences:

Bilinguisme (francais-anglais) tant a l'ecrit qu'a l'oral afin de pouvoir communiquer a nos clients partout au Canada et aux Etats-Unis. Annees d'experience reliees a l'emploi : 2 ans et plus Niveau d'etude : Diplome d'etude collegiale (DEC) Attentionnes aux details, rigoureux, ordonne et autonome. Initiative et passion a aider les gens Experience en e-commerce (Shopify, Helpdesk, GSuite, etc) Capacite a prioriser et a travailler sous pression Statut de l'emploi : contrat 1 an a temps plein (seulement) pour remplacement durant conge de maternite mais avec possibilite de renouvellement.

Pourquoi choisir Ergonofis:

Equipe passionnee et dynamique:

Rejoignez une equipe d'enthousiastes dedies a leur travail.

Culture centree sur les personnes:

Chez Ergonofis, nous attachons de l'importance a notre culture, rendant le travail stimulant et enrichissant.

Formation continue:

Profitez d'opportunites d'apprentissage et de developpement tout au long de votre parcours avec nous.

Bien-etre et creativite:

Travaillez dans un environnement qui favorise le bien-etre et la creativite, avec du mobilier ergonomique, une lumiere naturelle et des espaces spacieux.

Avantages supplementaires:

Politique de conges genereuse:

Profitez de trois semaines de vacances apres seulement trois mois.

Vendredis apres-midi de conge payes:

Commencez vos week-ends plus tot avec des apres-midis de conge remuneres le vendredi.

Mode de travail hybride:

Profitez de journees de travail a la maison.

Assurances collectives:

Beneficiez d'une couverture d'assurance complete.

Culture entrepreneuriale:

Vivez une structure de gestion horizontale et des responsabilites reelles des le premier jour.

Activites de consolidation d'equipe:

Participez a diverses activites de consolidation d'equipe telles que des rencontres sociales et des evenements sportifs.

Avantages passionnants:

Accedez a des avantages tels que des rabais, des opportunites de formation et des installations ergonomiques pour la maison.
Ergonofis souscrit au principe de l'equite en matiere d'emploi et invite les femmes, les personnes racisees, les personnes avec un handicap, les personnes LGBTQ+ et les personnes autrement marginalisees a poser leur candidature.

Customer Service Specialist

About Ergonofis:

As part of the Nolk family, Ergonofis' mission is to make work enjoyable by creating stunning, functional, and durable products that enhance the health and productivity of office workers. Founded in 2015 and based in Montreal, we specialize in the design, manufacturing, and marketing of ergonomic office products such as adjustable desks, ergonomic chairs, and accessories. Our products stand out for their design, quality, and eco-friendly nature.

:

Ergonofis is looking for an agile and efficient Customer Service Specialist (bilingual) to join its growing team. Someone who will be able to improve the customer's experience and satisfaction, as well as the productivity and efficiency of the customer service department.

Responsibilities:

Support customer service (Phone, Email, Chat) Assist customers during purchases Assist customers post-purchase Develop the B2C customer service structure B2C sales Maintain a good relationship with Ergonofis customers Launch new initiatives to improve the customer experience throughout the journey Collect customer feedback and provide input to the team to help improve the product/experience

Requirements:

Bilingualism (French-English) both written and spoken to assist clients across Canada and the United-States Years of experience related to the job: 2 years or more Level of study: College diploma (DEC) Attentive to detail, rigorous, orderly, and autonomous. E-commerce experience (Shopify, Zendesk) Takes initiative and has a passion for helping people Ability to prioritize and work under pressure Employment status: One-year full-time contract (only) to cover maternity leave, but with the possibility of renewal.

Why Choose Ergonofis:

Passionate and Dynamic Team:

Join a team of enthusiasts who are dedicated to their work.

People-Centric Culture:

At Ergonofis, we care about our culture, making work stimulating and rewarding.

Continuous Training:

Enjoy ongoing learning and development opportunities throughout your journey with us.

Wellness and Creativity:

Work in an environment that promotes well-being and creativity, with ergonomic furniture, natural light, and spacious areas.

Additional Perks:

Generous Vacation Policy:

Enjoy three weeks of vacation after just four months.

Paid Friday Afternoons Off:

Start your weekends early with paid Friday afternoons.

Hybrid Work:

Enjoy working from home.

Group Insurance:

Benefit from comprehensive insurance coverage.

Entrepreneurial Culture:

Experience a flat management structure and real responsibilities from day one.

Team-Building Activities:

Engage in various team-building activities like social gatherings and sports events.

Exciting Benefits:

Access perks such as discounts, training opportunities, and ergonomic home setups.

Join Ergonofis and be part of an exciting journey to redefine how people work, experience productivity and well-being. Apply now and become a key player in our mission to create a positive impact on the lives of office workers!

Ergonofis is committed to the principle of employment equity and encourages women, racialized individuals, persons with disabilities, LGBTQ+ individuals, and other marginalized individuals to apply.




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