Job Description

About Us

SKA Thermal House is a wellness-focused facility offering exceptional relaxation experiences through our hydrotherapy amenities, including pools, saunas, steam rooms, and cold plunges. As the holiday season approaches, we experience a higher volume of calls and bookings -- and we're looking for a

Seasonal Call Centre Representative

to join our team immediately and support our front-line operations during this busy period.

Position Overview

This is a

seasonal position

running from

now through December 23rd

, with the potential for extension or permanent employment based on performance and business needs. The successful candidate will handle incoming calls, assist with appointment scheduling, and provide outstanding customer service to our guests.

Key Responsibilities

Answer incoming calls and respond to guest inquiries in a professional, friendly manner Book and manage appointments using the

Mindbody

software system Provide accurate information about services, availability, pricing, and promotions Assist guests with rescheduling or cancellations as needed Communicate effectively with spa management and front desk teams Maintain a calm and welcoming tone, even during busy periods Perform light administrative tasks as required

Qualifications

Previous

customer service or call centre

experience preferred Familiarity with

Mindbody

or other scheduling software is a strong asset Excellent phone etiquette and communication skills Strong attention to detail and multitasking ability Reliable, punctual, and able to work independently Available for

immediate start

and committed through

December 23rd

Schedule & Compensation

Seasonal contract:

Immediate start - December 23rd

Potential for part-time or full-time employment

after the contract period Flexible scheduling, including some evenings or weekends as needed Competitive hourly wage based on experience

How to Apply

If you're friendly, professional, and ready to help guests enjoy a relaxing spa experience, we'd love to hear from you!
Please submit your

resume

and a brief

cover letter

through Indeed, or email amy@leelaecospa.com Contact Email] with the subject line:

"Seasonal Call Centre Representative - SKA Thermal House"

Job Types: Full-time, Part-time

Pay: $17.00-$18.00 per hour

Expected hours: 25 - 40 per week

Work Location: In person