Job Description

: Spa Operations & Sales Manager

Location: 30 Hazelton Ave, Yorkville, Toronto

Department: Spa & Clinic Operations

Reports To: Owner / General Manager

Employment Type: Full-Time

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Role Overview

We are looking for a results-oriented Spa Operations & Sales Manager to lead our Yorkville team at 30 Hazelton. This role is responsible for managing day-to-day spa operations, leading staff, forecasting sales, organizing schedules, and ensuring seamless client experiences. You will play a key role in driving revenue growth, optimizing inventory, and upholding our luxury brand standards.

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Key Responsibilities

1. Team Leadership & Staff Management

Supervise front desk, estheticians, and service providers to ensure exceptional client service. Lead daily briefings, set performance expectations, and motivate the team. Handle scheduling, shift coverage, and conflict resolution to maintain smooth operations. Conduct staff training on service standards, upselling techniques, and client experience.
2. Sales & Business Growth

Develop and monitor monthly and quarterly sales forecasts. Track performance against KPIs (service sales, retail sales, rebookings). Collaborate with marketing to implement promotions, events, and seasonal campaigns. Train staff on retail product knowledge and encourage upselling of treatments.
3. Operational Excellence

Oversee daily spa operations, ensuring a clean, professional, and welcoming environment. Implement and maintain operational procedures and SOPs. Monitor client feedback and take proactive measures to improve service quality.
4. Inventory & Procurement

Manage product and consumable inventory, track usage, and place timely orders. Conduct regular stock counts and reconcile discrepancies. Work with suppliers to optimize cost, delivery schedules, and stock rotation.
5. Reporting & Analysis

Prepare weekly and monthly reports on sales, expenses, and inventory. Use Excel to analyze trends and identify growth opportunities. Present operational insights and recommendations to management.
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Qualifications

Minimum 3-5 years of experience in spa, salon, or hospitality management. Proven track record in staff management, sales forecasting, and inventory control. Strong proficiency in Excel (pivot tables, formulas, data tracking). Knowledge of spa software (Mindbody, Meevo, Fresha, or equivalent) preferred. Excellent organizational, communication, and problem-solving skills. Ability to work flexible hours, including evenings and weekends if needed.
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Key Competencies

Leadership: Inspires and mentors a high-performing team. Sales-Driven: Understands how to grow revenue through services and retail. Operationally Strong: Maintains smooth day-to-day operations with attention to detail. Client-Centric: Prioritizes luxury service and a memorable guest experience. Analytical: Uses data to make informed business decisions.
Job Type: Full-time

Pay: $20.00-$25.00 per hour

Work Location: In person