Job Description

Overview

The Spa Manager is responsible for the overall leadership, operations, and guest

experience of our boutique spa. This role is both strategic and hands-on, overseeing

daily operations while building systems, leading the team, and ensuring a calm,

elevated, and impeccably run environment.

As a key member of the hotel leadership team, the Spa Manager plays a critical role in

shaping service standards, driving revenue, and delivering a seamless, memorable

wellness experience aligned with our brand.

Key Responsibilities

Operations & Guest Experience

Oversee all day-to-day spa operations, ensuring smooth service flow and exceptional guest experiences Set and uphold service standards, spa etiquette, and brand-aligned guest touchpoints Act as the primary point of escalation for guest concerns, resolving issues with professionalism and care Ensure the spa environment is consistently clean, calm, organized, and welcoming

Team Leadership & Staffing

Hire, train, schedule, and lead spa staff Build a strong, service-oriented team culture rooted in professionalism and warmth Conduct regular coaching, performance feedback, and training sessions Ensure appropriate staffing levels aligned with bookings, seasonality, and labour targets

Financial & Business Management

Manage labour, operating costs, and retail inventory to meet financial targets Monitor daily revenues, booking trends, and utilization rates Support retail and service sales through staff training and thoughtful merchandising Contribute to budgeting, forecasting, and reporting

Systems, Compliance & Safety

Develop and maintain spa SOPs, checklists, and operational systems Ensure compliance with all health, safety, and regulatory requirements Oversee chemical testing, equipment maintenance, and facility readiness Coordinate with hotel leadership on policies, procedures, and cross-departmental workflows

Collaboration & Brand Alignment

Work closely with hotel operations, front desk, housekeeping, and food & beverage teams Support marketing initiatives, promotions, and seasonal programming Ensure the spa experience aligns with the overall hotel brand, values, and guest journey

Qualifications & Experience

3+ years of experience in spa, wellness, or hospitality management Strong leadership and people-management skills Exceptional guest service instincts and problem-solving abilities Experience with scheduling, budgeting, and operational oversight Comfortable working in a hands-on, fast-paced environment Strong organizational and communication skills Knowledge of spa safety standards and best practices (Ontario regulations an asset)

Position Details

Position Type: Full-Time, Salaried Schedule: Availability for most weekend shifts is required Wage: $50,000-60,000 annually, based on experience
What We Offer

? The opportunity to lead and shape a growing boutique spa concept

? A collaborative, supportive leadership team

? Competitive compensation based on experience

? A dynamic role with room to grow as the business evolves

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Work Location: In person