Job Description

Overview

Kiku Wellness is a Japanese Zen Spa where stillness meets design. Rooted in the philosophy of Japanese hospitality, we create moments of harmony and care through every guest experience. We are seeking an Assistant Manager to support daily spa operations, lead the team with calm authority, and ensure an exceptional level of guest experience. This role is ideal for a natural leader who values structure, precision, and compassion , qualities that reflect true Zen hospitality.

Key Responsibilities

Oversee daily spa operations and staff coordination (therapists, front desk, estheticians) Support the management in achieving monthly KPI goals (sales, retention, membership, retail) Ensure guest satisfaction through timely communication and service recovery Maintain inventory, order supplies, and manage vendor relations Supervise and train staff to align with Kiku Wellness standards and SOPs Review Zenoti reports and operational data to monitor performance accuracy Foster a calm, organized, and supportive environment for both guests and staff

Ideal Candidate

Minimum 2 years of management or supervisory experience in spa, hospitality, or wellness Calm, reliable, and detail-oriented with strong organizational skills Excellent interpersonal and communication abilities (English required; Japanese is an asset) Able to balance daily operations with team motivation and performance accountability Proficient in using Zenoti or similar spa software systems Available on weekends and peak seasons

What We Offer

Monthly Salary CA$4,000-4,800 (gross) + KPI performance bonuses Wellness Benefit 1 complimentary treatment per month Staff Discount Services and retail Career Growth Path: Assistant Manager ? Manager ? Director
"True leadership is quiet -- it builds trust through calm precision."

Job Type: Full-time

Pay: $4,000.00-$4,800.00 per month

Benefits:

Employee assistance program Profit sharing Wellness program
Experience:

Management: 2 years (required)
Work Location: In person