Job Description

Job Summary

SOP and Operations Manager

Position Type:

Full-Time

Location:

Brampton Head Office (with occasional travel to other locations)

Departments Supported:

College, Clinic, Care Center, and Franchise Operations

Overview

We are seeking a detail-driven and process-focused

SOP & Compliance Operations Manager

to develop, maintain, and monitor Standard Operating Procedures (SOPs) across all our brands. This role ensures that all departments and accounts, including college campuses, clinic operations, and care services are aligned with organizational standards, regulatory requirements, and internal policies.

The ideal candidate is familiar with career college and wellness clinic operations or similarly has strong experience in building workflows, documenting processes, and ensuring teams and accounts adhere to operational guidelines.

Key ResponsibilitiesSOP Development & Documentation

Create, update, and manage Standard Operating Procedures for all business units (college, clinic, care center, franchise operations). Translate complex workflows into clear, step-by-step written SOPs. Work closely with Directors to ensure accuracy and practicality of processes. Introduce new SOPs as programs, services, and franchise locations expand. Maintain a centralized SOP library and version control system. Create training courses accordingly.

Compliance & Account Oversight

Monitor internal teams, franchise owners, and department accounts to ensure full adherence to SOPs. Conduct routine audits, compliance checks, and performance reviews. Identify operational gaps or inconsistencies and develop corrective action plans. Train teams, franchisees, and new hires on policy updates and procedure changes. Ensure compliance with provincial, educational, and healthcare regulatory standards.

Operational Support & Continuous Improvement

Analyze workflow efficiency and recommend improvements. Assist leadership in implementing new processes, technologies, and accountability frameworks. Prepare monthly compliance reports for senior management. Support franchise onboarding and site readiness by ensuring procedural alignment from launch to operation.

Qualifications & Experience

5+ years of experience in SOP development, compliance management, operations coordination, or quality assurance. Strong writing skills and ability to articulate processes clearly with Select assistance from AI platforms. Experience with audits, quality control, or regulatory reporting (education, wellness, or care sector experience is an asset). Understanding of multi-site or franchise operations preferred. High-level organizational skills and the ability to manage multiple accounts. Proficiency with project management and documentation tools (e.g., Google Workspace, Monday.com, Notion, SharePoint).

Key Skills & Attributes

Exceptional attention to detail Strong problem-solving and analytical skills Ability to train and communicate procedures effectively Consistent, proactive, and accountability-focused Can work independently while partnering with multiple teams Results-driven with a process-minded approach

What We Offer

A role with direct impact on growth, consistency, and service quality across our organization. Involvement in shaping operational excellence within education, wellness, and care sectors. Opportunities for advancement into multi-site operations leadership. Supportive environment focused on innovation, efficiency, and improvement.
Job Type: Full-time

Pay: $40,000.00-$45,000.00 per year

Work Location: In person