Job Description

Primary Job Posting Location:

Burlington, Ontario Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow--people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

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This position works with business partners across multiple business functions to align technology solutions. This role provides support during all phases of integrations/testing. This position assists with issue resolution that comes up during integration/onboarding. This role supports customer needs, facilities communication with integration stakeholders, participates in solutioning, and handles any reporting that may arise during the entire customer lifecycle.

Job Type:

Full-Time/ Permanent / On-site

Workdays:

Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours

: 8.30 AM to 5.00 PM (must be able to work a minimum of 40 hrs. per week)

Shift Duration:

8 hours a day

Work Location

:1022 CHAMPLAIN AVENUE BURLINGTON, ON L7L 0C2

Salary Wage:

$26.90 per hour

Key Responsibilities and Duties

Confirms the accuracy of data and formulas to ensure data integrity is not compromised Compares, contrasts, and analyzes data to ensure critical performance elements are identified. Identifies trends in historical reports and dissects data to identify potential causes for performance fluctuations. Collaborates with the integration team to understand customer objectives and business challenges. Participates in integration testing and helps to identify issues, ensures that the solution meets standards, and ensures effectiveness of the solution. Assists in conducting root cause analysis of issues, identifies key and recurring problems, and provides solutions to prevent recurrence. Assists in developing training materials for related groups (e.g., Sales, other Business Development groups, etc.) and new Customer Solutions team members to provide clear instruction on the steps involved in developing and implementing customer solutions. Manages Solutions and Solutions-supported collaboration sites (e.g. SharePoint) to meet maintenance requirements and address business needs in the field. Documents and reports updates to integration/sales pipeline report to track customer activity/integration status/project status.

Requirements

Previous experience in IT and/or engineering -

Required

Advanced computer skills: Microsoft Office (Excel) and Microsoft SQL -

Required

Bachelor's degree or international equivalent Computer Science, Industrial Engineering, or Business Administration -

Preferred

Knowledge of API Integration and Guidewire Policy Center Excellent verbal and written communication skills

Compensation and Benefits

Vision, health, and dental benefits after 3 months of service. Weekly Pay/ Direct Deposit- Every Friday. Immediate access to UPS 'Employee Discounts' upon hiring. Paid training. Pension Plan. Free Onsite Parking. Opportunity for advancement within a Fortune 50 Company.

Expenses/Working Conditions

Adhere to the company's Appearance Guidelines.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.