Job Description

Job Title:

Solutions Engineer

Reports to:

Solutions Engineer Manager

Department

: Sales

:

The Solutions Engineer plays a critical role in providing technical expertise and support to the sales team, ensuring that all customer technical requirements are met to advance and close sales opportunities.


This role serves as a key resource for customer presentations, product demonstrations, and the introduction of new features or applications. The Solutions Engineer bridges the gap between sales, customers, and technical teams, ensuring a seamless experience throughout the sales cycle and becomes a trusted advisor for our customers and to our sales Team.


As a Solution Engineer, you must understand technology and especially concepts of POS, Data Integration, Marketing Tools (Loyalty and Promotions).

Responsibilities:

Sales Support & Customer Engagement

Analyze and document customers' operational and functional needs to tailor solutions effectively. Build and maintain strong relationships with customers, identifying their needs via Discovery Calls, and aligning them with company solutions. Conduct technical demonstrations and presentations for prospects and customers to support the sales team. Translate technology into business languages. Provide technical guidance to the sales team, assisting with customer inquiries, proposal development, and Statements of Work (SOWs). Attend customer handoff meetings to ensure smooth transitions post-sale.

Technical Expertise & Market Awareness

Maintain a deep understanding of SMS software, value-added tools, and the overall POS market for SMB and Enterprise customers. Stay informed about market trends, industry best practices, and competitive products to enhance solution offerings. Attend vendor meetings, webinars, and training sessions to stay updated on new technologies and industry changes. Keep the sales team informed of technology advancements and competitive insights.

Collaboration & Process Improvement

Work cross-functionally with sales, technical teams, and project management to ensure seamless solution delivery. Participate in internal meetings, committees, and training courses to enhance collaboration and knowledge-sharing. Establish strong relationships with customers and internal stakeholders, fostering trust and long-term partnerships.

Requirements

Experience:

Minimum of 2+ years in sales support, sales engineering, or solutions engineering, with experience in providing technical support to a sales team. Knowledge of retail grocery business or POS systems is a plus.

Education:

Bachelor's degree in Computer Science, Technology, or a related field preferred; or equivalent experience.

Technical & Industry Knowledge:

Strong understanding of computer operations and technical sales processes. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with CRM tools (Salesforce, ConnectWise, NAV, etc.). Familiarity with SMS software, ACE, and other related products is highly desirable. Awareness of competitive products and industry trends.

Strong communication skills

: excellent verbal and written communication with the ability to present technical concepts clearly to non-technical audiences.

Customer-centric approach:

ability to build relationships and establish trust with clients.

Organizational and multitasking abilities:

ability to manage multiple priorities effectively in a fast-paced environment. Maintain composure and efficiency in high-stress situations.

Problem-solving mindset:

analytical thinker with the ability to adapt to unforeseen customer requests.

Project management skills:

ability to manage and coordinate technical aspects of the sales cycle.

Team collaboration:

works well independently and within a team, fostering a partnership approach with sales and technical teams.

Language:

English; proficiency in French or Spanish will be a strong asset.