Job Description

Sunly

is a leader in residential solar installation, serving customers across Canada. Sunly's mission is to power energy independence. We are focused on delivering affordable, renewable, and reliable energy solutions. Our solar services provide economic savings and the peace of mind that you know how much your electricity will cost you in the future.

We are currently seeking a

Full-Time, Permanent Solutions Designer

to join our team in a remote capacity.

The successful candidate will be responsible for understanding the needs and goals of the users and the stakeholders, by translating them into feasible and desirable solutions. You'll work on all stages of projects, including ideation, prototyping, testing and implementation.

You'll take ownership of evaluating the impact and effectiveness of the solutions and making recommendations for improvement or iteration.

This role is ideal for you if you enjoy solving business problems with software solutions.

Location

This is a

remote opportunity

, candidates will be considered across Canada,

with preference for Toronto, ON;

and Regular hours of work are

9:00 am to 5:30 pm EST Monday through Friday

, and from time-to-time additional hours may be required to support business needs.
Under the supervision of the Channel Optimization Director, the duties and responsibilities of the Solutions Designer include, but are not limited to, the following:

Systems Maintenance

Maintaining and troubleshooting existing operating systems including Salesforce, Google Suite, Demand IQ, Aerialytics, Scanifly, Groove, and Dialpad; Configuring and optimizing existing systems based on feedback from the team's day-to-day usage and evolving business needs; Managing user access and assigning applicable permissions of existing systems including adding, removing and configuring as necessary for users; Analyzing and reconciling data across systems by identifying and updating missing or incomplete fields, resolving integration issues and broken linkages, and ensuring consistency and accuracy of information between sources;and Monitoring up time of integrations and troubleshoots as required.

Current Projects

Integrating and launching a new proposal design tool; Deploying an AI chat bot on Sunly's website to improve website user support; Enhancing the franchise user experience on Salesforce; Launching an inventory management system; Building client experience pathways using Pardot; and Revising website structure to improve visitor experience and navigation.

Active and Upcoming Projects

Initial assessment and qualification of any new software; Integrating new software into existing systems; Configuration of new software systems; and Coding software systems as required, (in particular Apex, SQL, HTML, JavaScript) to improve functionality and automate tasks.

The successful candidate will possess the following qualifications:

Minimum Three (3) years of experience using Salesforce (including configuration and integration); Bachelor's degree in computer science, Information Systems, Engineering or a related field; Minimum Three (3) to Five (5) years of experience as a Solutions Designer or a similar role; Previous experience with BRD's; Previous experience working with databases and information integration; Previous experience working with end users (vs within development teams); Additional certifications in Zapier, project management (PMP), or software implementation are assets; Proven experience designing, building and implementing systems across multiple platforms; Working knowledge of Apex, SQL, HTML, and JavaScript; Hands on experience using CRM, marketing tools, and collaboration tools such as Pardot, Groove, Google Suite and Dialpad; Intermediate proficiency in design software such as Canva and social media platforms including Facebook and Instagram, and social media management tools such as Loomly; Intermediate understanding of web platforms including Squarespace and financial systems such as Square and QuickBooks; Exposure to door knocking and solar design software, or a willingness to learn is an asset (Demand IQ, Aerialytics, Open Solar, and Scanifly); Understanding of reporting tools such as Clicdata; Ability to troubleshoot and resolve system issues; Strong communication skills with the ability to gather requirements from stakeholders and translate them into actionable technical plans; and Adaptable, comfortable working independently in a remote environment with changing priorities; and curious mindset, detail oriented and proactive to spot inefficiencies.
Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

Dental care Life insurance Paid time off Vision care
Schedule:

Monday to Friday
Application question(s):

How many years of Salesforce experience do you have? Have you worked with BRD's before? How many years of experience do you have working with databases and information integration? Have you worked with end users or just within the development teams?
Work Location: Remote

Application deadline: 2025-06-08