Job Description

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience--combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
The Senior Solutions Delivery Consultant is responsible for delivering 8x8 cloud-based solutions to our highly valued Enterprise and Public sector Customers. You will provide in-depth UC/CC solution design. You will lead the delivery of our communication platform from a technical aspect, including solution build and UAT testing and then support the customer as they go live on the 8x8 platform. You will be committed to providing the very best in customer service, and be able to work in a face paced and demanding environment, leading multiple projects at the same time.



Responsibilities

Lead technical solution design sessions for new 8x8 customers, Contact centre (CC) design across all media types (Voice, email, chat, SMS, and Social media channels), Including chatbot design and deployment

Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions

Complete configuration, implementation and testing of 8x8 services

Provide advice to our customers on the configuration of IP networks to best facilitate 8x8 services

Troubleshoot in a timely manner, liaising with relevant 8x8 teams and providing excellent customer communication

Complete design documentation detailing the customer's Media flows (voice/chat/email/sms/chatbot)

The ability to understand the customer network topologies and advise if changes are required
Comfortable to build, test, and support go live activities for customer and partner
Travel capable with 20% or less travel required

Qualifications
Fluent in French and located in Canada

Good knowledge around cloud-based solutions in a SaaS environment and being able to confidently talk, debate and discuss virtually and in person with customer contacts to ensure the right solution is being prescribed and delivered to meet customer success criteria
Ability to think creatively on solutions and workaround in the CC, UC, and CP world

Working knowledge of routers, switches, and other network components

Ability to manage multiple projects simultaneously with strong planning and organisational skills

Excellent interpersonal skills demonstrated in a customer facing environment
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Espanol.
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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include "Reasonable Accommodation" in the subject line)
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