Job Description

Solutions Consultant
Status: Regular, Full time
Location: Edmonton, Alberta

This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Solutions Consultant role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.
\xe2\x80\x8d
MAIN RESPONSABILITIES:

• Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers\' needs;
• Respond to customers\' inquiries in a timely manner, with assistance from other team members if needed;
• Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
• Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;
• Proactively suggest associated and/or alternate products as needed;
• Promotes focus product items;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
• Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
• Focus on pre sales as lead and post sales lag where it does not impact the business opportunity to win more.
• Post technical support routed to the appropriate avenues to manage on behalf of the customer.
• Assist where needed by the Business Centre Manager

QUALIFICATIONS:

• High School diploma;
• Ideally 5-10 years of related experience;
• Strong communication and people skills, initiative;
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
• Good knowledge of English written and spoken;
• Strong ability and desire to develop and grow skills.

This is a position with potential for growth.
Whats in it for you
We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
A strong national network offering real opportunities to grow: our people make the difference.
Among our benefits:
Flexible group insurance plan customizable to your needs.
Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
Group RRSP with employer contribution and TFSA.
Postsecondary Scholarship Program for our employees children.
Charging terminals available at our facilities.
Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.