Job Description

:Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels - such as email and phone support - and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift's AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers. We are looking for an ambitious, experienced, driven & solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our custom development and professional services team and collaborating with multiple teams to deliver solutions to our clients.Responsibilities:xe2x97x8f Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumixe2x97x8f Developing CI/CD pipelines for Cloud Deploymentsxe2x97x8f Developing custom automation (Lambda Functions/ Azure functions)xe2x97x8f Efficient with programming languages (Python, JavaScript, bash, powershell, C#)xe2x97x8f Managing code repositories and performing peer code reviewsxe2x97x8f Ability to maintain the code hygiene and writing test cases for the solutions.xe2x97x8f Mentoring and training implementation engineersxe2x97x8f Assist with proof of concepts for strategic and enterprise customersxe2x97x8f Work side-by-side with customers to design, build, and deploy complex integrationsxe2x97x8f Establish partnerships and strategic relationships with contacts at our biggest brandsxe2x97x8f Time management is critical and should be able to manage multiple tasks/projects simultaneously.xe2x97x8f Analyze and audit existing Helpshift implementations for the purpose of making improvementsxe2x97x8f Become an expert at using Helpshift's administrative tools which include a suite of AI products, bots, and other mission-critical support functionsxe2x97x8f Work collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers' overall success with the productxe2x97x8f Occasional travel to client site or other offices (up to 25%)Requirements:xe2x97x8f You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project managementxe2x97x8f Proven experience translating ambiguous customer requirements into actionable technical solutionsxe2x97x8f You are proficient with any of: Python, Go, C#, Node.js, Powershellxe2x97x8f You are proficient with deploying cloud solutions on AWS or Azure (preferred)xe2x97x8f You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computingxe2x97x8f You are exceptionally organized and a project manager at heartxe2x97x8f Understanding of Object-Oriented Programming conceptsxe2x97x8f You value performing tasks as efficiently as possible and you dislike seeing mistakes repeatedxe2x97x8f You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alikexe2x97x8f You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excelxe2x97x8f You are curious about complex systems and a natural problem solverxe2x97x8f Build rapport with customers as a consultative sellerxe2x97x8f Visual Storytelling - Use visual narratives to share a lot of information in a short amount of timexe2x97x8f Experience with Kubernetes and containerization technologies in cloud environments a plusxe2x97x8f Working EST/PST hoursHelpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.Benefits:

• Full-time schedule, plus employee benefits, including health and dental care, when eligible.
• Partnerships with STM, Telus, and BIXI (among others).
• Employee Assistance Program.

Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members out side of the province of QuebecOur recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.That would be it from us - now we are waiting for your movePrivacy NoticeBy providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at .Role Information: ENStudio: Keywords StudiosLocation: Americas, CanadaArea of Work: Business Development, Player EngagementService: EngageEmployment Type: PermanentWorking Pattern: Full Time, Remote

Keywords Studios