Job Description

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Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels - such as email and phone support - and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift's AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers. We are looking for an ambitious, experienced, driven & solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our custom development and professional services team and collaborating with multiple teams to deliver solutions to our clients.
Responsibilities:
xe2x97x8f Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
xe2x97x8f Developing CI/CD pipelines for Cloud Deployments
xe2x97x8f Developing custom automation (Lambda Functions/ Azure functions)
xe2x97x8f Efficient with programming languages (Python, JavaScript, bash, powershell, C#)
xe2x97x8f Managing code repositories and performing peer code reviews
xe2x97x8f Ability to maintain the code hygiene and writing test cases for the solutions.
xe2x97x8f Mentoring and training implementation engineers
xe2x97x8f Assist with proof of concepts for strategic and enterprise customers
xe2x97x8f Work side-by-side with customers to design, build, and deploy complex integrations
xe2x97x8f Establish partnerships and strategic relationships with contacts at our biggest brands
xe2x97x8f Time management is critical and should be able to manage multiple tasks/projects simultaneously.
xe2x97x8f Analyze and audit existing Helpshift implementations for the purpose of making improvements
xe2x97x8f Become an expert at using Helpshift's administrative tools which include a suite of AI products, bots, and other mission-critical support functions
xe2x97x8f Work collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers' overall success with the product
xe2x97x8f Occasional travel to client site or other offices (up to 25%)
Requirements:
xe2x97x8f You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management
xe2x97x8f Proven experience translating ambiguous customer requirements into actionable technical solutions
xe2x97x8f You are proficient with any of: Python, Go, C#, Node.js, Powershell
xe2x97x8f You are proficient with deploying cloud solutions on AWS or Azure (preferred)
xe2x97x8f You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
xe2x97x8f You are exceptionally organized and a project manager at heart
xe2x97x8f Understanding of Object-Oriented Programming concepts
xe2x97x8f You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
xe2x97x8f You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike
xe2x97x8f You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel
xe2x97x8f You are curious about complex systems and a natural problem solver
xe2x97x8f Build rapport with customers as a consultative seller
xe2x97x8f Visual Storytelling - Use visual narratives to share a lot of information in a short amount of time
xe2x97x8f Experience with Kubernetes and containerization technologies in cloud environments a plus
xe2x97x8f Working EST/PST hours
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
Benefits:

• Full-time schedule, plus employee benefits, including health and dental care, when eligible.
• Partnerships with STM, Telus, and BIXI (among others).
• Employee Assistance Program.

Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members out side of the province of Quebec
Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move
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Role Information: EN
Studio: Keywords Studios
Location: Americas, Canada
Area of Work: Business Development, Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote