Job Description

About Us

Eagle-Eye Tours is global leader in birding and wildlife tours. Based in Invermere, BC, we are a small, dynamic team with a global reach built on efficiency, innovation, and teamwork. We're focused on delivering exceptional experiences for our customers and creating smart, scalable systems that keep us operating at our best, using cloud-based tools to connect our operations, marketing, finance, and sales.

We're an agile team based in the mountains of BC, where work, health, nature and adventure are kept in balance through time outdoors and a shared passion for everything we do.

Position Summary

The Software Systems & Automation Specialist is responsible for keeping our tech ecosystem connected, efficient, and evolving. This role focuses on integrating software tools, automating workflows, and ensuring data flows smoothly across our systems.

You'll work across teams to understand operational needs, recognize opportunities, and implement solutions using tools like Zapier, Appscript and AI-powered platforms. The ideal candidate is curious, resourceful, and passionate about using technology to make work faster, smarter, and more connected.

We anticipate that the software and automation component of the job is approximately 20 - 30 hours/week. If you want more work, there are other areas of the business where you could contribute. If we find a match between our needs and your strengths, it could be up to 40 hours/week. If you are looking for something in the 20 - 30 hours/week range we can agree on the amount of hours that is a mutual fit.

This is a great fit for someone who thrives on problem-solving and wants to make a real impact in a growing travel business.

Key Responsibilities

Systems Integration & Maintenance

Manage and optimize our tech stack to ensure seamless integrations and efficient operations. Our tech stack includes our website, e-commerce, CRM, email marketing, app, accounting software, and more. Use tools like Zapier, Apps Script and native app integrations to automate workflows across marketing, sales, and operations. Ensure tools and integrations are configured properly, up-to-date, and secure.

Process Improvement & Automation

Collaborate with team members to understand pain points, identify opportunities to improve processes, and work closely with the executive team to identify system needs for scaling and growth initiatives. Design, build, and document automated workflows that save time and make our work more effective. Analyze system data and generate reports to help guide business decisions. Ensure data security, compliance, and proper backup protocols across all platforms.

Cross-functional Support

Support team members in effectively using our tools and systems. Provide troubleshooting and training. Work closely with leadership to align tech improvements with strategic goals. Monitor and maintain system reliability, ensuring strong disaster recovery and business continuity processes

AI & Emerging Tech

Explore and implement AI solutions to support marketing, operations, sales, and improve customer experience. Stay on top of emerging technologies and recommend ways to apply them effectively.

Potential Secondary Focus Areas (based on candidate strengths)

Marketing performance tracking and reporting. Supporting or leading marketing efforts. Data visualization and dashboard building. Accounting or finance.

Skills & Experience

Strong conceptual understanding and experience working with core and emerging workplace technologies, including: SaaS applications and no-code/low-code tools (e.g., Zapier, HubSpot, Google Workspace, Shopify, etc.). Automation logic and, ideally, experience with scripting (e.g. HTML, Apps Script) A Basic understanding of APIs Strong problem-solving and analytical skills. Demonstrated project leadership and initiative in automation or process implementation. Experience with, and a passion for process improvement and efficiency. Ability to translate business vision into platform capabilities and roadmaps. Excellent communication and collaboration skills. Curiosity and willingness to learn new tools quickly. Familiarity with AI tools and practical applications in business

Nice to Have

Experience with CRM systems, marketing platforms, or data tools. Experience in monitoring marketing performance or marketing content creation. An appreciation for travel. Formal training in a related field. Experience working with a small team in a growing company where you contribute in many areas of the business.

Why Join Us

Opportunity to shape how our company uses technology to grow. Flexible, collaborative work environment. Room to explore new tools and bring forward your own ideas. Competitive starting salary of $31.90/hr to $35.90/hr (range of $66,350 to $74,670 at 40 hrs/week). Flexible medical benefits after a probation period. Paid vacation and opportunities for additional unpaid leave. Hybrid work model with the opportunity for extended remote work (preferred) or fully remote work for the right person. Being part of a great team at a very unique and innovative business. Being part of a business that prioritizes conservation.
We anticipate work beginning as soon as you are available.

Please submit your resume and a cover letter that answers the following questions:

What excites you about working with us and what would you bring to the role? Provide an example of a workflow you have optimized or automated What other skills do you bring to this role that could build out this role recognizing that the software systems component is 20 - 30 hours/week?

Applications must be submitted via https://www.eagle-eye.com/careers/

by Nov 13 at 5 pm.

WE WILL NOT REVIEW APPLICATIONS SUBMITTED DIRECTLY THROUGH INDEED

Job Type: Full-time

Pay: $31.90-$35.90 per hour

Benefits:

Dental care Extended health care On-site parking
Application question(s):

Did you read that we are only accepting applications through our website? We will not review applications submitted directly through Indeed.
Work Location: Hybrid remote in Invermere, BC