It\'s more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We\'re sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they\'re discovering a cure for cancer, protecting the environment or making sure our food is safe.





As part of the Thermo Fisher Scientific team, you\xe2\x80\x99ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world\xe2\x80\x99s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Division Specific Information/ Location Chromatography and Mass Spectrometry Division (CMD) serves customers in various markets and applications from environmental and food safety analysis to forensic science and toxicology. Position can be based remotely in the US/Canada/Puerto Rico.
How you will make an impact? With your strong troubleshooting, critical thinking, and social skills, you will support our customers in their use of our Chromatography Data System (CDS) and Mass Spectrometry (MS) Software. You will be part of our Software Support function collaborating with other team members to support internal and external customers by resolving issues together. What you will do?

• Act as the initial point of contact for customer support requests
• Help customers make the most out of their software deployments
• Develop collaborative relationships with our customers
• Visit customers for on-site relationship building or troubleshooting
• Serve as a customer advocate to identify mutually beneficial resolutions for us and the customer
• Build working relationships with other departments of Thermo Fisher Scientific, particularly within the Software Development and Product teams
• Proactively learn new technologies and supported products

How you will get here: Education Bachelor\xe2\x80\x99s Degree in Computer Science, Mathematics, Life Sciences or related discipline is preferred
Experience

• 3+ years of software technical support or hands on experience with Chromatography Data System and Mass Spec Software such as Xcalibur, Chromeleon, Proteome Discoverer, Compound Discover, etc.
• Experience with suite of MS software products (Word, Excel, PowerPoint, etc.)

• Prior experience collaborating with multiple teams and effectively expressing and exchanging ideas, concepts, and designs in a group setting
  

Knowledge, Skills, Abilities

• Understanding of Cloud Deployments and Database Management is a plus
• Working knowledge of Windows Server, Win 7, Win 10
• Knowledge of chromatography instrumentation and its usage in an industrial laboratory setting is advantageous
• Committed to customer allegiance
• Ability to collaborate closely with people at all levels, from technical experts to novice users
• Organized with the ability to prioritize workload
• Ability to travel nationally and internationally up to 20% of the time

This position has not been approved for relocation assistance.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
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