Job Description

Here\'s what you\'ll be doing....You\'ll be responsible for servicing customers seeking Adobe software licenses and renewals, ensuring accurate data entry and record-keeping in systems like NetSuite and Microsoft Teams. You\'ll handle communications with both customers and suppliers, fulfilling orders, and connecting to the appropriate resources.You\'ll also play a vital role in supporting our growing eCommerce team, assisting with customer live chat, order tracking, and issue resolution.We value a growth mindset, strong organizational skills, and a willingness to learn. Previous experience in customer service, Adobe software licensing, and familiarity with platforms such as NetSuite, Teams, and Excel are preferred but not required. If you are someone who values accountability, innovation, respect, and a customer-focused approach, we encourage you to apply!Key Responsibilities include:Adobe License Management and Renewals

• Monitor and process incoming and existing Adobe licensees and license renewals.
• Create and maintain accurate records in our system.
• Generate and manage orders in NetSuite and Teams, ensuring all data entry of vendor details, product pricing, and license quantities are correct.
• Direct customers to the proper tech support resources.
• Maintain a high level of professionalism in customer and supplier communication.

eCommerce Customer Support

• Provide support to the eCommerce team by assisting with customer live chat, order tracking, and issue resolution.

Billing, Fulfillment, and Reporting

• Oversee the billing process for all orders, ensuring accurate invoicing, record keeping, and documentation.
• Knowledge of security practices and stay up to date with company and vendor training modules.

Growth and Development

• Identify and develop opportunities for customer acquisition, retention, and process improvement.
• Maintain updated vendor training r

Education, Qualifications, and Experience:

• Previous customer service experience
• Experience with Adobe software licensing and NetSuite are a plus but not required
• Experience with Microsoft Teams, and Excel is preferred

Knowledge, Skills, and Attributes:

• Excellent organizational and multitasking skills
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks with a high level of accuracy
• A proactive, problem-solving approach and a willingness to work as part of a dynamic team.
• Intellectual curiosity and a commitment to continuous learning is highly valued - a growth mindset
• Values matter to you. You bring your whole self to work, and you live our values of accountability, innovation, respect, and customer focus

About our Team:The UofT Bookstore provides many important goods and services to the University of Toronto community. We operate five stores across the three U of T campuses (St. George, Mississauga, Scarborough, Faculty of Law, and St. Mike\'s Cafe) and a large online shop that ships Canada-wide and internationally. We offer a wide selection of course materials including new, used, digital, and custom course pack options, all competitively priced with a student budget in mind. We also carry U of T-branded clothing and merchandise, gifts, trade books, technology products, school supplies, and more.About University of Toronto Press:University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 200 new scholarly, course, and general interest books in both print and eBook format and over 45 journals. In addition, UTP manages the distribution for over 200 publishers and imprints in Canada, the US and around the world, with warehouses in Toronto ON and Buffalo NY. UTP also runs all of the University of Toronto Bookstores across the three main campuses, serving over 95,000 students and 15,000 faculty. For more information, please visit utorontopress.com.As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities..Interested in applying?We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted.The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact Human Resources at 416.978.2239 ext. 2255CompanyUniversity of Toronto PressLocationUofT Bookstore - St. George, downtown Toronto (College & St. George)Opening DateOct 07, 2024Closing DateOct 28, 2024Starting DateNov 01, 2024

University of Toronto Press