Job Description

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Integration Support Tech

Lead I - Software Engineering

Who we are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you\'ll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at .

You Are:

UST is searching for an Integration Support Tech who will act creatively to develop applications and select appropriate technical options, optimizing application development, maintenance, and performance by employing design patterns and reusing proven solutions, accounting for others\' developmental activities.

The Opportunity:

• Assist in the planning and execution of technology deployments
• Interpret the application/feature/component design to develop the same in accordance with specifications.
• Code, debug, test, document, and communicate product/component/feature development stages.
• Validate results with user representatives; integrate and commission the overall solution
• Select appropriate technical options for development such as reusing, improving, or reconfiguration existing components or creating your own solutions
• Optimizes efficiency, cost, and quality.
• Influence and improve customer satisfaction

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• Ability to communicate and write professionally by all methods (email, phone, text, etc.)
• Documenting processes and knowledge articles for other support teams
• Ability to create step-by-step instructions aimed at end users
• Ability to support users in a professional manner
• Basic understanding of the Active Directory and Group Management infrastructure
• Able to multitask and adapt in a fast-paced environment
• Must be organized, innovative, and able to self-motivate
• Works well under pressure and meets tight deadlines with attention to detail
• Strategic and creative mindset
• SharePoint
• MS Office
• Experience - 5 to 7 years
• Proficient with MS Office - strong skills in spreadsheets, One Note
• Soft skills - very good in communication - written and verbal
• Someone who is a self-starter and can work with a minimum of training learns from experience gained by handling previous tickets and reaches out for support from seniors only when they have tried their best to solve it on their own

What we believe:

We\'re proud to embrace the same values that have shaped UST since the beginning. Since day one, we\'ve been building enduring relationships and a culture of integrity. And today, it\'s those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do.

Humility:

We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

UST