Job Description

HM Note: This onsite contract role is in office every day at the manager's discretion. Candidate resumes must include first and last name, email and telephone contact information.

Description

Responsibilities

Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests. Resolves and

troubleshoots technical problems

which arise during the use and operation of software packages


Skills
Experience and Skill Set Requirements

General Skills

Experience in programming and analysis; specialized CRM software package support at the specified experience level Ability to collaborate with IT Professionals throughout the Software Development Life Cycle Experience in structured methodologies for the development, design, implementation and maintenance of applications Experience in design, code, test, debug and document applications Experience in the use of object and/or third generation language development tools Experience in one or more programming languages Experience in application design, latest design patters, deployment and troubleshooting Experience with relational and hierarchical database technologies Experience in the use of information retrieval packages using query languages Experience with one or more communications protocols Experience in structured methodologies for the design, development, implementation and maintenance of applications Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines CRM Software

Development Skills

Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools Experience with middleware and gateways Expertise in specific tools for CRM software development desirable skills Knowledge and experience with programming Internet-ready applications Knowledge and experience in rapid application development (RAD) methodologies Knowledge and understanding of Information Management principles, concepts, policies and practices Experience with middleware and gateways Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging Ability to provide post-implementation support and resolve any post-implementation technical issues Experience conducting design walkthrough sessions with project team Knowledge and understanding of the OPS Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to provide user and system documentation as required

Experience and Skill Set Requirements

Experience (30%)

Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard. Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows. Customize Dynamics using C#, JavaScript, and HTML Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox. Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online. Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting. Expert in customization of Power App, Power Pages Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

Technical Skills (40%)

Experience with Agile methodologies Experience with Dynamics 365 and Azure solution design Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies Experience with marketing automation tools and customer journey analytics. Working knowledge of both low code development and custom development on Dynamics 365 Working knowledge with Dataverse design and development Working knowledge of development in Azure technologies Working knowledge of .NET, C#, JavaScript Working knowledge of DevOps, task boards, pipelines, etc.

Reporting and Integration (20%)

Working knowledge of creating CRM Dynamics Reports and MS Power Bi Reports and CRM Word Template Creation Knowledge Proven experience as a CRM Developer, with a strong focus on reporting and analytics. Solid understanding of SQL, data visualization tools and CRM APIs. Experience with ETL processes and data integration. Strong analytical and problem-solving skills. Ability to utilize CRM APIs to integration with OPS Enterprise systems.

Communication Skills (10%)

Excellent communication and stakeholder management abilities. Strong communication skills to prepare documentation, including but not limited to: solution documentation, user manuals, reports, reviews, assessments Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients Ability to communicate designs and development in clear and understandable manner

Must Have:

Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard. Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows. Customize Dynamics using C#, JavaScript, and HTML Expert in customization of Power App, Power Pages * Ability to utilize CRM APIs to integration with Enterprise systems