Job Description

Job Title: Software Developer - CRM
Work Arrangement
Onsite - 5 days/week
Monday to Friday | 8:00 AM - 5:00 PM
Role Summary
The Software Developer - CRM is responsible for translating technical system specifications into working, tested CRM applications. The role focuses on Oracle Siebel CRM development and testing, integrations, reporting, and full SDLC delivery in a structured enterprise environment.
Key Responsibilities
Translate technical system specifications into working, tested CRM applications
Develop detailed programming specifications
Write, generate, and maintain application code
Compile data-driven programs and conduct unit testing
Design, code, test, debug, and document CRM applications
Troubleshoot and resolve technical issues during implementation and operations
Support application deployment, maintenance, and post-implementation activities
Collaborate with technical and business stakeholders throughout the SDLC
Participate in design walkthroughs and provide user/system documentation
Required Skills & Experience
General Development Skills
Experience in programming and systems analysis
Experience working across the Software Development Life Cycle
Experience with structured development methodologies
Strong application design, deployment, and troubleshooting skills
Experience with relational and hierarchical databases
Experience with communication protocols and query languages
Strong analytical, problem-solving, and communication skills
Proven team player with a track record of meeting deadlines
Siebel CRM Development & Testing (40%)
Oracle Siebel CRM testing experience (mandatory)
5+ years experience with Siebel technical configuration, development, and integration
3+ years experience developing and testing Siebel integrations with Adobe AEM, J2EE
Experience with Siebel IP18 or later, focused on configuring, developing, and testing
Experience with Siebel Tools and Siebel Web Templates
Experience using Siebel Open UI classes and methods
Experience with Siebel test automation is an asset
Reporting & UI Development (35%)
Experience with HTML5, CSS, JavaScript, jQuery
Experience developing and testing reports using OBIEE and Power BI
Working knowledge of Open UI concepts (PM, PR, Manifest files, Mapping files)
Soft Skills (20%)
Strong written and verbal communication skills
Ability to conceptualize and present technical solutions
Strong interpersonal and teamwork skills
Proven analytical and systematic problem-solving ability
Ability to work under pressure and meet aggressive timelines
Public Sector Experience (Asset - 5%)
Experience with Siebel modules such as:
Public Sector CRM
Contracts
Lead Management
Partner / Partner Portal
Campaign Management
Marketing
Resource Manager
Public Sector eService
Experience with Transfer Payments is an asset
Must-Have Summary (ATS Focus)
Oracle Siebel CRM Testing
Siebel Configuration / Development / Integration
Siebel IP18+
Adobe AEM & J2EE Integration
HTML5 / CSS / JavaScript / jQuery
OBIEE & Power BI
Nice to Have
Siebel Public Sector modules
Transfer Payments experience

Skills Required