Job Description

HM Note: This onsite contract role is in office every day at the manager's discretion. Candidate resumes must include first and last name, email and telephone contact information.

Description

Responsibilities

Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests. Resolves and troubleshoots technical problems which arise during the use and operation of software packages

General Skills

Experience in programming and analysis; specialized CRM software package support at the specified experience level Ability to collaborate with IT Professionals throughout the Software Development Life Cycle Experience in structured methodologies for the development, design, implementation and maintenance of applications Experience in design, code, test, debug and document applications Experience in the use of object and/or third generation language development tools Experience in one or more programming languages Experience in application design, latest design patters, deployment and troubleshooting Experience with relational and hierarchical database technologies Experience in the use of information retrieval packages using query languages Experience with one or more communications protocols Experience in structured methodologies for the design, development, implementation and maintenance of applications Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines

CRM Software Development Skills

Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools Experience with middleware and gateways Expertise in specific tools for CRM software development

Desirable Skills

Knowledge and experience with programming Internet-ready applications Knowledge and experience in rapid application development (RAD) methodologies Knowledge and understanding of Information Management principles, concepts, policies and practices Experience with middleware and gateways Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging Ability to provide post-implementation support and resolve any post-implementation technical issues Experience conducting design walkthrough sessions with project team Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to provide user and system documentation as required


Additional requirements:Strong proficiency in

C#

,

.NET Core / .NET Framework

, and

ASP .NET

for backend development. Hands-on experience with

React.js

and modern front-end technologies (JavaScript/TypeScript, HTML5, CSS3, Redux or equivalent state management). Solid understanding of

RESTful API design

, development, and integration. Proficiency with

SQL Server

(query optimization, stored procedures, triggers, indexes). Knowledge of

cloud platforms

(Azure or AWS) and deployment pipelines. Experience with

GitHub

or other version control systems. Familiarity with

CI/CD pipelines

, automated testing, and DevOps practices. Strong debugging, performance tuning, and optimization skills.


Skills
Experience and Skill Set Requirements

General Skills

Experience in programming and analysis; specialized CRM software package support at the specified experience level Ability to collaborate with IT Professionals throughout the Software Development Life Cycle Experience in structured methodologies for the development, design, implementation and maintenance of applications Experience in design, code, test, debug and document applications Experience in the use of object and/or third generation language development tools Experience in one or more programming languages Experience in application design, latest design patters, deployment and troubleshooting Experience with relational and hierarchical database technologies Experience in the use of information retrieval packages using query languages Experience with one or more communications protocols Experience in structured methodologies for the design, development, implementation and maintenance of applications Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines CRM Software

Development Skills

Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools Experience with middleware and gateways Expertise in specific tools for CRM software development desirable skills Knowledge and experience with programming Internet-ready applications Knowledge and experience in rapid application development (RAD) methodologies Knowledge and understanding of Information Management principles, concepts, policies and practices Experience with middleware and gateways Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging Ability to provide post-implementation support and resolve any post-implementation technical issues Experience conducting design walkthrough sessions with project team Knowledge and understanding of the OPS Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to provide user and system documentation as required

Experience and Skill Set Requirements

Experience (30%)

Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard. Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows. Customize Dynamics using C#, JavaScript, and HTML Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox. Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online. Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting. Expert in customization of Microsoft Dynamic CRM Power App Customer Service Portal, creating custom pages, utilizing Dynamic forms and views to display on the customer service portal. Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

Technical Skills (40%)

Experience with Agile methodologies Experience with Dynamics 365 and Azure solution design Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies Working knowledge of both low code development and custom development on Dynamics 365 Working knowledge with Dataverse design and development Working knowledge of development in Azure technologies Working knowledge of .NET, C#, JavaScript Working knowledge of DevOps, task boards, pipelines, etc. At least 3 years of experience in

.NET/C#

and

React

. Proven track record of building and maintaining

enterprise-grade web applications

. Experience working in

Agile/Scrum environments

Prior involvement in

system design, architecture, and technical leadership

Report and Data Migration (20%)

Working knowledge of creating MS Power Bi Reports and CRM Word Template Knowledge

Communication Skills (10%)

Strong communication skills to prepare documentation, including but not limited to: solution documentation, user manuals, reports, reviews, assessments Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients Ability to communicate designs and development in clear and understandable manner

Must Have:

At least 3 years of experience in

.NET/C#

and

React along with Power BI Reports

Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard. Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows. Customize Dynamics using C#, JavaScript, and HTML * Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.