Job Description

Overview

• Pilot Middleware serialization solutions integration and deployment( on-prem or cloud-based ) of production application infrastructure.
• Execute and document qualitative tests and functionalities, and raise development bugs if necessary, in preparation for deployment.
• Support customers during the integration of the application.

Quality - Integrity

• Respect IT security good practices.
• Identify and clearly document sources of system bugs.
• Collaborate with different product development platforms to resolve known issues, improve performance, and eliminate solution issues.
• Execute internal test plans to confirm solution quality.
• Collaborate closely with developers and solution architects to deliver highly reliable solutions.
• Execute validation protocol tests on deployed environments following predetermined validation practices.

Support

• Be the Level 2 customer contact point for service calls. Answer customer questions and support integration with on-prem or SaaS solutions.
• Provide timely technical support to external and internal clients including the Customer Service Support Team, Project Management, Solution Architects, and Software Developers.

Information Communication

• Writes regular reports and/or events to internal and external clients about bugs, testing, and solution deployment.

SKILLS AND WORK EXPERIENCE

Prerequisites

• Strong desire to learn, and aptitude for problem solving.
• Curious and able to learn by themselves.
• College or professional IT diploma or equivalent.
• Intermediate level of English.

Technical skills

• Knowledge on Windows Server 2016, 2019, Windows 10.
• Fundamental understanding of networking and security.
• Virtualization knowledge.
• Ability to use a wide variety of open source technologies and cloud services (Azure, Apache, etc.).
• Good understanding of systems and IT infrastructure.
• Being able to interact with several stakeholders by encouraging teamwork and collaboration.
• Ability to communicate clearly.
• Able to dig and find the root cause of a problem.

Nice to have

• 3 years experience with Linux and PostgreSQL database infrastructures.
• 2 years experience in deploying software and/or middleware solutions.
• Coding and scripting skills (PowerShell, Python, etc.).
• Knowledge of SSL certificates
• Advanced analytical skills.
• AGILE Methodology
• Jira
• Confluence

About Optel Group:

Thanks to three decades of experience, the expertise, and creativity of our staff as well as our innovative technologies, OPTEL group is one of the world's largest suppliers of digital tracking and traceability systems for the supply chain to the world.

OPTEL offers a growing number of industrial sectors (pharmaceutical, agri-food, cosmetics, medical devices, mines, and contaminated soils) digital traceability solutions and innovative vision systems allowing:

• to ensure regulatory compliance
• to optimize operational efficiency
• to create smart supply chains

A company headquartered in Quebec City and with facilities on several continents, OPTEL has stood out for 30 years through its innovative and responsible vision.

A B-Corp company, OPTEL is part of a dynamic global movement of companies eager to use the power of business to make our world a better place. As such, our mission can be summarized as follows:

To be recognized as a socially responsible leader who uses and develops transformative technologies in order to build a better world.

Our traceability experts design and deploy ISC (intelligence supply chain) solutions to support companies in their efforts to increase the transparency and efficiency of their supply chains. All of these efforts are made to enable consumers like us to adopt sustainable and responsible purchasing habits.

Optel's benefits include;

• Hybrid Model - Possibility of work in the office, or at home
• Competitive compensation;
• Regular position at 37.5 hours/week;
• Schedule flexibility;
• Family Health Insurance plan (From day one);
• Group Pension Scheme (From day one);
• On-site amenities (free parking, cafeteria with free coffee and fruit);
• Open areas, bright and ergonomic offices;
• Several internal committees in which you can get involved (community action, social club, and sustainable development).