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City: Toronto Job Term: 1 Permanent Salary: $70,119.00 - $101,036.00 Per Year Job ID: 197417 The IPC is looking for a creative and experienced social media innovator to lead our growing, dynamic social media program. Our Social Media Coordinator will be involved in developing strategy, maintaining our complex and high-volume social media editorial calendars, and creating engaging content for our expanding online community. They will be a compelling storyteller and a digital expert who understands social media trends and best practices. What can I expect to do in this role? As part of the IPC\'s Digital and Creative Services team responsible for planning, directing, managing and implementing digital content, strategies and programs, the Social Media Coordinator will:

• Develop a comprehensive, innovative social media strategy to support the IPC\'s channels
• Coordinate the IPC\'s social media program by researching, creating and developing creative social media content (including hashtag research) that resonates with target audience/channel, and by providing advice and recommendations on social media approaches
• Assist with creating and/or sourcing complementary photo/graphics to accompany posts across all channels
• Coordinate and maintain content plans and social media editorial calendars, as well as scheduling content to various channels
• Analyze information and activity on social media channels, assisting with issues management, tracking stakeholder trends, and identifying challenges and opportunities, as well as apply insights to ensure data tells an effective story across channels
• Develop and coordinate partnership strategies, aligning IPC Strategic Priority goals and IPC Communications strategy to further engagement with key stakeholder groups and target audiences
• Monitor social communities for relevance to IPC programs and related media issues
• Coordinate concurrent projects including assisting in establishing project plans, schedules and timelines, resolving issues, and providing regular updates concerning project status and progress
• Coordinate and analyze organic and paid campaigns, and make recommendations and plans for revising the social media strategy and campaigns
• Participate in discussions regarding content and brand and provide responses to inquiries across multiple social media channels
• Participate in meetings with Digital & Creative Services team and other program areas to discuss objectives, messages, key partnerships, and audiences and actively seek out new opportunities to educate, inspire and engage internal partners to stay at the forefront of social media trends
• Provide expertise, support and advice by serving as an advisor to the Digital Services team regarding social media channels and content
• Create and maintain content for the IPC\'s website and ensure the website content is updated in both English and French
• Work collaboratively with a variety of teams to plan, organize and create digital content to support public communications

How do I qualify? Job knowledge:

• Communication theory, methods, techniques for social media including: LinkedIn, Twitter, Instagram, YouTube, blogs
• Analysis, research and writing techniques to develop content for web and social media
• Content management and development and social media publishing
• Software and programs (such as Adobe suite, Canva, etc.) to support social media, graphics and photo/video processing and editing
• Familiarity with development of web pages including HTML, CSS, W3C standards for web development.
• Search engine optimization to develop content for best results
• Social media and web metrics to analyze results of social media initiatives
• Current and leading social/digital marketing trends
• Microsoft Suite programs in PC/Windows environment, user interfaces, browser compatibilities, to ensure optimal delivery of social media initiatives

Job skills and abilities:

• Advanced communication skills to provide advice, recommendations on social media approaches to achieve objectives and liaise with IPC staff and stakeholders
• Well-developed interpersonal skills to collaborate with IPC policy and tribunal partners, and participate in meetings to discuss objectives, messages and audiences.
• Advanced writing and editing skills to research and write accurate social media channel specific content aligned with IPC social media, brand and marketing guidelines.
• Organizational skills to handle multiple projects simultaneously and meet tight deadlines in a fast-paced environment.
• Creativity and documented immersion in social media to provide appropriate content and management of social media initiatives.
• Strong planning, project management and coordination skills to manage concurrent projects, establish project plans, schedules and timelines.
• Problem-solving skills to resolve quality and delivery issues.
• Strong analytical skills to analyze performance metrics for social media campaigns and benchmark to industry trends.
• Analytical skills to identify sources of data collect and compile information and assess/determine the most effective content to meet the social community needs.
• Reviewing and evaluating skills to review content for social media sites to ensure quality and adherence IPC guidelines for branding, tone and logos.

What\'s in it for you?

• A modern organization with a flexible hybrid work model with in-office attendance at a minimum of 6-10 days per month.
• Commitment to continuous learning and developmental opportunities for all its employees.
• Work with an innovative and high performing organization committed to creating a positive organizational culture and highly dedicated to its mission of advancing the privacy and access rights of Ontarians.
• A defined benefit pension plan, Comprehensive Health Plan, and Life and Disability Insurance.
• Maternity and parental leave top-up benefits.

Asset Qualifications

• Having the ability to communicate (orally and in writing) in French is an asset.

How to apply: To apply for this position, please submit your application and related materials to Via Isarta and state the title of the position and job ID# in the subject line of your e-email. The deadline to apply is Friday, April 21, 2023 11:59 pm EST. Late applications will not be accepted. Notes: Commitment to diversity, inclusion, accessibility, and anti-racism: We are committed to building a workforce that reflects the communities we serve and promoting a diverse, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. We also believe in the importance of providing services to Ontarians in both official languages, and encourage interested bilingual candidates to apply particularly for public facing positions. Qualified List Information: A list of qualified candidates will be established for the Social Media Coordinator position in the Information and Privacy Commissioner of Ontario (IPC) and will be in effect for twelve (12) months from the date the list is created. Qualified candidates on the list may be considered when filling future permanent and/or temporary vacancies in this position. OPS & IPC Reciprocal Staffing Agreement: The IPC has a Reciprocal Staffing Agreement with the Ontario Public Service (OPS) that enables employees to accept positions in either organization while retaining their access to benefits, pension contributions, and years of service.