Job Description

Job Summary:

The primary duties of the Office Snow School Administrator include, but are not limited to, selling snow school products, booking lessons, assisting guests with their inquiries, answering calls and helping assign lessons and notifying instructors.

Duties Include:

Accurately enter purchases into POS system, accept payment, and complete customer transactions in a professional and timely manner. Advise guests on snow school products that best suit their ability. Remain knowledgeable regarding program changes and correspond with parents regarding these changes. Book lessons and effectively communicate with Snow School Director and instructors to ensure they are knowledgeable regarding any scheduled lessons or attending schools/groups. Coordinate with snow school director to ensure proper instructor availability and scheduling. Responsible for end of day processes including balancing sales, cash reports, deposits and document discrepancies. Answer phone calls and respond to guest Inquiries in a professional and friendly manner. Monitor Snow School email account and respond to guest inquiries in a professional and timely manner. Track and organize lessons booked online Allocate lessons and notify instructors Be familiar with all Resort products and services and effectively communicate this knowledge to guests in a professional and friendly manner. Assist Ticket Cashiers during busy periods. Responsible for following all health and safety legislative guidelines and safe work practices in the prescribed manner and shall report unsafe conditions. Be a team player with all employees and volunteers of Marble Mountain Resort; assist co-workers with the execution of their duties if required and able. Other duties as assigned.

Qualifications:

2+ years experience in customer service. High school diploma or equivalent required CASI or CSAI Level 1 or higher an asset. Recent (within three months of application) Certificate of Conduct required. Strong organizational skills and ability to multitask Excellent verbal, written and interpersonal skills. Superior phone and customer service skills. Must demonstrate extensive knowledge of Snow School Products. Must demonstrate a detailed knowledge of Marble Mountain Resort and a general knowledge of the tourism related activities the surrounding area has to offer. Ability to adjust and readily adapt to changing priorities. Responsibilities frequently require an adjusted work schedule, including evenings, weekends and holidays to meet resort operating demands.

Reports to:

Snow School Director & Admin Manager.

Wage:

To be determined as per the MMDC collective agreement.

Closing date:

November 15, 2025

Apply in writing or email to:

Paul Tizzard - Marble Mountain Snow School Director

Paul.tizzard@skimarble.com

Job Type: Full-time

Pay: From $16.88 per hour

Expected hours: No more than 40 per week

Benefits:

Discounted or free food On-site parking
Work Location: In person