Job Description

Smile Experience Coordinator

Beyond Braces isn't your typical orthodontic office.

Led by

Dr. Dhol

, we are a modern, health-focused, technology-driven clinic dedicated to creating confident smiles through a holistic approach -- connecting airway health, facial harmony, and whole-body wellness.

We're looking for a

front office superstar

who can bring both

professional polish and sparkling personality

to our patient experience. This role is the heartbeat of our clinic -- welcoming patients, managing schedules, and ensuring every detail runs seamlessly.

What You'll Do

Be the

first smile patients see

-- greet every child, teen, and family with energy, warmth, and genuine excitement for their journey Create a

welcoming, concierge-style experience

from the moment patients walk in, making them feel special and cared for Master the flow of the day -- keep schedules on track, appointments organized, and ensure patients move smoothly through their visits Keep patient records accurate and up-to-date so that every detail of their care is seamless Guide families through financials with clarity and confidence -- from insurance to payments -- making the process stress-free Be the friendly voice behind our phones, emails, and messages -- answering questions and helping families with ease Collaborate with our clinical and leadership team to

make every day run like a well-choreographed smile journey

What We're Looking For

Dental or orthodontic front office experience REQUIRED

A personality that

"wows"

-- positive, engaging, and patient-centered Detail-oriented and highly organized, with excellent follow-through Tech-savvy (dental software, scheduling systems, digital communication) Professional, dependable, and team-oriented Strong communication and customer service skills -- in person, over the phone, and in writing
Why Join Beyond Braces?

Work alongside

Dr. Dhol

, a leader in orthodontics redefining patient care with innovation and whole-body wellness Professional growth opportunities, mentorship, and continuing education Be part of a

fun, supportive, energetic team culture

that celebrates patients and staff alike Play a

key role in shaping the patient experience

-- from the very first hello to every smile milestone Use

state-of-the-art technology

and modern office systems in a forward-thinking clinic
The Hiring Process

Submit your cover letter + resume + desired hourly wage

Zoom interview

to connect and get to know you

On-site working interview

to see your skills and personality in action

Ready to be the welcoming face of Beyond Braces and help every patient feel at home?
Send your application (including resume, cover letter and desired wage per hour) to

melissa@beyondbraces.ca

Join the Beyond Braces Team ~

Job Type: Full-time

Pay: $22.34-$34.55 per hour

Expected hours: 37.5 - 40 per week

Benefits:

Extended health care On-site parking
Ability to commute/relocate:

Surrey, BC: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person