Job Description

Description:

As the Ski and Ride desk lead hand you will assist guests in booking ski school programs. You will actively provide guest information regarding Panorama Mountain Resorts, events, services and facilities.

Essential Functions:

Must possess an extensive knowledge of ski school programs and resort activities and events. Provide information and book ski school programs according to guest needs. Work with the sales department to fulfill group bookings. Uphold PMV and outlet policies and in conjunction with Employee Experience discipline employees as required. Assist in the training of desk staff on sales and customer service procedures, as well as our point-of-sale system. Assist in the scheduling of the desk staff ensuring a balance between labor costs and excellent customer service. Oversee department administrative tasks. Process daily sales, ensure cash outs are balanced at the end of day. Ensure all methods of communication are correct and updated regularly. Accountable for dept. area daily maintenance of grounds, equipment & amenities

Experience/Requirements:

Leadership Skills Working knowledge of Excel, Word, Google Drive Administration or sales related experience in snow school field preferred. Proven ability to work with ticketing and sales software. Ability to take initiative, be highly organized, effectively communicate, and manage groups. Must be flexible and adaptable under changing conditions & priorities. Able to work weekends and holidays when required. * Level 1 ski or snowboard certification is an asset.