Job Description

Position Summary:

We are looking for a motivated and experienced Rental Shop Supervisor to oversee daily operations of our ski and snowboard rental shop. This role is responsible for supervising staff, ensuring smooth workflow, maintaining equipment quality, and delivering outstanding guest service.


Pay for this position is $24-$27 per hour.

Major Duties & Responsibilities:

Supervise and coordinate rental shop staff to ensure efficient and friendly guest service. Train new team members on equipment fitting, safety standards, and customer service procedures. Oversee daily shop operations, including opening/closing, cash handling, and transaction accuracy. Ensure all rental equipment (skis, snowboards, boots, helmets, poles) is properly maintained, safe, and ready for use. Monitor and manage inventory levels, placing orders or reporting shortages when needed. Resolve guest concerns and handle escalated service issues in a professional manner. Implement and enforce health, safety, and resort policies within the rental shop. Assist in scheduling, performance evaluation, and motivating team members to achieve service goals. Work closely with other resort departments (ski school, lift operations, guest services) to ensure smooth guest experience. Co-operate and accept other assignments as and when required.

Minimum Qualifications & Skills:

Previous experience in ski/snowboard rental operations or related retail/service industry required. Strong leadership and team management skills. Solid knowledge of ski and snowboard equipment, fitting techniques, and safety procedures. Excellent communication and problem-solving abilities. Cash handling and basic computer skills required. Ability to work in a fast-paced, high-volume environment. * Flexible schedule, including weekends, evenings, and holidays