Job Description

Job Overview

The Night Shelter Supervisor is responsible for overseeing overnight operations at the emergency shelter, ensuring the safety, security, and well-being of clients, staff, and volunteers. This role provides direct supervision during overnight hours, enforces shelter policies, responds to incidents or crises, and ensures a calm, respectful, and supportive environment for individuals experiencing homelessness.

Responsibilities

Supervise overnight shelter operations to ensure a safe, orderly, and supportive environment Monitor client activity and enforce shelter rules, policies, and curfews consistently and respectfully Provide direct supervision and guidance to overnight staff and volunteers Respond appropriately to emergencies, conflicts, medical concerns, or behavioral incidents involving clients Conduct regular facility rounds to ensure safety, cleanliness, and security Complete incident reports, shift logs, and other required documentation accurately and in a timely manner Assist clients with basic needs and provide referrals or information as appropriate Coordinate with daytime staff regarding client concerns, incidents, or follow-up needs Ensure compliance with organizational policies, safety procedures, and local regulations

Required Qualifications:

High school diploma or GED Prior experience in a supervisory, security, or human services role Ability to remain calm, professional, and effective in high-stress or crisis situations Strong communication, documentation, and conflict-resolution skills Ability to work overnight shifts, weekends, and holidays as required

Preferred Qualifications:

Prior experience in a supervisory or leadership position Experience working in homeless services, shelters, social services, or nonprofit environments Training in crisis intervention, de-escalation, or trauma-informed care CPR/First Aid certification (or willingness to obtain) Bilingual skills are a plus Ability to successfully pass a police background check

Physical & Work Requirements:

Ability to remain awake, alert, and attentive during overnight hours Ability to walk, stand, and conduct periodic rounds throughout the facility Ability to respond quickly and appropriately to emergencies
This position works in an emergency shelter setting serving individuals experiencing homelessness. The environment may be fast-paced and unpredictable, requiring flexibility, professionalism, sound judgment, and compassion.

Job Types: Full-time, Part-time

Pay: $19.00-$22.00 per hour

Expected hours: 1 - 40 per week

Work Location: In person