Job Description

Title: Site Service Manager

Type: Full-time, permanent

Position Overview:

The Site Service Manager will oversee the entire service team at our customer site in support of a long-term maintenance contract. The Site Service Manager will work under the direction of and report directly to the Service Director. The Site Service Manager's role is to share their knowledge and skills with service team employees as well as providing customers with ongoing support with existing and system upgrades.

Essential Function:

Provide leadership, coaching, and mentoring for a team of Software Support Engineers, PLC Engineers and Mechatronics. Responsible to lead by example and ensure team compliance of all management directives, company and departmental policies, procedures as well as safety standards. Communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up-to-date and current information. Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less-clearly defined issues. Coordinates and handles complex, unusual problems with Service Director Prepares and conducts performance reviews for the Service team members Identifies and resolves readily identifiable, clearly defined problems. Administers and implements safety program, prepares and maintains safety certifications. Develops effective relationships with key customer contacts, other leaders and key stakeholders, business units, project teams, and operations in enabling the successful delivery of solutions for the business. Performs complex conflict resolution for internal and external conflicts. Responsible for maintenance contracts and third-party service providers. Successfully defines workflows, jobs, and reporting relationships to obtain optimum effectiveness. Develop departmental budgets and business plans for functional area. Evaluate and recommend changes in methods or procedures in own area of responsibility. Identifies resource needs and may develop justification. Recommend/ determine organizational structures and supervisory relationships for own segment of company in cooperation with the Service Director. Applies supervisory approaches for work direction, motivation, performance management, and disciplinary action. Participates in the resolution of design and performance issues of semi-complex systems that integrate hardware and software. Provides guidance and services to educate customer and staff in the proper operation and maintenance of the material handling system. Works independently with little direct supervision or review Create weekly team schedules to ensure appropriate coverage of work activities including but not limited to coordinating individual leave requests, ensuring team members have sufficient time for breaks, lunches etc. Participates in customer and internal meetings. Works as part of international team to ensure maximum system uptime and performance. Identifies assigns and directs teamwork assignments to effectively utilize resources complete assigned tasks in a timely and efficient manner. Provides consultation to customers including quotes and expansions to improve existing Schaefer systems.

Qualification Requirements: (to be considered for the position)

4-year degree or equivalent combination of education and experience in similar work. At least 2 years of prior experience managing and maintaining material handling systems/robotic systems. Must be able to demonstrate a strong knowledge of mechanical equipment/components and preventative maintenance. Have strong electrical skills including wiring, AC Power, AC Motors, electrical drawing & schematics and control panels. Knowledge and experience with the following controls components is highly valuable: Servo Drives, PLC, PC Controllers, DC Power Supplies, optical devices (i.e., encoders, photo eyes, etc.). Must be able to work with multiple third vendors. Must have the ability to track & measures Key Performance Indicators and Fault Data, evaluate & analyze the data, implement & direct improvement. Have a demonstrated ability to create reports and communication materials to best report and demonstrate continuous improvement of maintenance and operations of material handling equipment to our customer. Must be able to multitask and handle concurrent projects. Must have strong customer service skills and an inclination towards sales. Must have strong written, verbal and reading communication skills to support centralized and decentralized teams. Candidate must have worked with MS office products.

What's in it for you?

Competitive compensation plan Excellent performance bonuses RRSP match Medical, dental, and vision benefits (all premium costs paid by us!) Educational reimbursement Work-life balance Safe work environment Discount programs and referral incentives Excellent opportunities for internal growth

How to apply?

We would love to hear from you!


If you are interested in this role, please follow the instructions on this page to submit an online application

Want to know more about us?

As the leading provider of intralogistics solutions, SSI SCHAEFER is always looking for dedicated employees who would like to shape the future of intralogistics with us. Our product spectrum ranges from highly dynamic storage and logistics systems to state-of-the-art workshop, company and office equipment to innovative products for waste engineering and recycling.



SSI SCHAEFER developed all of the products and solutions with the passion and expertise of many people. That is why employee satisfaction is so important to us and why we value your dedication. More than 9,500 employees at 70 worldwide operative subsidiaries and at more than ten domestic and international production sites work to create the outstanding quality of the SSI SCHAEFER brand. Please visit www.ssi-schaefer.com



Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process.