Job Description

Overview
Paladin Security: Making the World a Safer and Friendlier Place because we !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements
Position: Site Director
Site: Cadillac Fairview- 15/16 York St (12-14 Retails Shops)
City: Downtown Toronto, ON
Status: Full-Time Days
Hours: Monday to Friday :0800-1600
Pay Rate: $30/Hr.
Category: Overtime after 44 hours (ESA)
Internal Posting Date: Sept 17, 2025
Internal Closing Date: Sept 24, 2025
External Closing Date: Oct 1, 2025
We are seeking a experienced Security Site Director to lead the day-to-day operations of the security department at 15 & 16 York Street, including the retail spaces at 12 & 14 York Street. This role is responsible for managing personnel, ensuring compliance with life safety regulations, implementing operational improvements, and delivering high standards of tenant service and emergency readiness. This leadership role requires excellent organizational, communication, and crisis management skills, along with a deep understanding of commercial real estate security.
Key Responsibilities:

• Supervise all site security personnel, including Control Centre Operators, Mobile Supervisors, Lead Hands, and guards.
• Conduct monthly team meetings with Lead Hands and ongoing coaching and mentoring.
• Motivate, evaluate, and support team performance; interview, hire, and discipline staff as needed.
• Promote equal, ethical, and respectful treatment across the team.
• Oversee all security operations and ensure consistent, high-quality service delivery.
• Maintain Fire Safety and Building Code compliance, performing all required inspections on schedule.
• Manage incident reports, investigate complaints, and communicate resolutions to tenants and management.
• Ensure professional appearance, conduct, and reporting standards are met by all personnel.
• Act as Incident Commander during emergencies.
• Maintain and implement Fire Safety, Emergency Response, and Business Continuity Plans.
• Lead monthly emergency drills and one annual fire evacuation.
• Keep emergency contact lists up to date and ensure all staff are trained in emergency procedures.
• Serve as the liaison between tenants and property management for security-related concerns.
• Provide guidance on loss prevention, emergency preparedness, and incident response.
• Host presentations and meetings with stakeholders to maintain transparent communication and support.
• Collaborate with the Client Service Manager to adopt and implement security technologies such as CF Connect and Maximo.
• Continuously update security procedures and SOPs to reflect industry best practices.
• Identify and execute action items to close compliance gaps and eliminate recurring issues.

Qualification:

• High school diploma required; college diploma or business management certification in security/life safety, risk management, or criminology preferred.
• Completion of a recognized Supervisory Management Program (or willingness to complete upon hire).
• Minimum of 3 years in commercial real estate security, with at least 1 year in a supervisory role.
• Experience managing complex or mixed-use facilities is a strong asset.
• Legally Authorized to work in Canada
• Valid Security License for the province of Ontario
• Valid Standard First Aid & CPR - Level C (from a WSIB-approved vendor)
• Covid Vaccine two doses
• Valid G class Driver License
• English (oral and written) fluency is a must
• Previous experience in security, law enforcement, or a related field preferred.
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB certification training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB certification training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability

Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays
This job reports to the Client Service Manager
This is a Full-Time position 1st Shift, Monday to Friday - 0800-1600.
Travel is not required
Number of Openings for this position: 1

Skills Required