Marathon Hardware has 6 locations across Canada and we proudly distribute thousands of innovative products throughout North America. Our products range from decorative hardware, hinges & opening systems, drawer slides, fasteners and kitchen storage accessories. Our roots have been firmly planted in Canada for nearly 30 years. We source products from around the world to find new and innovative solutions to enhance our customer projects. Our people are our core, and our customers are our focus. We take pride in both our team and ability to serve our customers with the utmost professionalism and personability. Under the supervision of the Branch Manager, the Showroom Advisor is a front facing role that will offer top of the line service to our customers. This individual aims to develop new customers and continue to provide solutions to existing ones. Responsibilities: \xc2\xb7 Proactively listen to customer needs and advise on best product fit. \xc2\xb7 Develop customer relationships and add value and support to the client base. \xc2\xb7 Proactively develop sales leads and opportunities. \xc2\xb7 Execute inbound and outbound communication with customers, via phone and email. \xc2\xb7 Enter customer orders into ERP. \xc2\xb7 Communicate with the warehouse team to coordinate in person orders. \xc2\xb7 Ensure the showroom is kept clean and always organized. \xc2\xb7 Follow up with customers to ensure service levels are met. \xc2\xb7 Maintain updated information for customer records, prospects, and proposals through CRM. \xc2\xb7 Update customers on products, modifications, changes, and enhancements. \xc2\xb7 Offer positive contributions to our culture and business environment. \xc2\xb7 Represent Marathon with dignity and respect. Qualifications: \xc2\xb7 High school graduation or equivalent. \xc2\xb7 Formal sales and customer service training an asset. \xc2\xb7 Cabinet Hardware experience is an asset but willing to train the right person. Skills: \xc2\xb7 Ability to work as part of a team and independently. \xc2\xb7 Ability to multi-task with attention to detail. \xc2\xb7 Impeccable customer service business etiquette. \xc2\xb7 Impeccable phone manners and email etiquette. \xc2\xb7 Excellent computer skills. \xc2\xb7 Ability to work and communicate with diverse groups. \xc2\xb7 Organized, autonomous, and resourceful. Job Types: Full-time, Permanent Pay: $23.00-$25.00 per hour Expected hours: 40 per week Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Application question(s):

• What is your salary expectation?

Experience:

• Customer service: 1 year (preferred)

Work Location: In person