Job Description

Employer:

Universal Ford Lincoln

Location:

Service Center (On-site)

Reports To:

Service Manager

Employment Type:

Full-time

As the

Universal Ford Lincoln Shop Foreman

, you'll fully engage yourself in our fast-paced, high-energy shop, showing unwavering precision, passion, and dedication. You'll join forces with a team of talented professionals to surpass our expectations for quality and innovation.

Take advantage of this moment to propel your career to greater heights and leave a lasting impression in a rapidly evolving environment. Apply now and become a part of

Universal Ford's

winning team to start your path to professional growth and success!

At

Kaizen Automotive Group

, we've built a reputation for excellence through our commitment to continuous improvement, employee empowerment, and a customer-first mindset. With a growing portfolio of brands and expanding presence across Canada and the United States, we offer exciting opportunities for individuals looking to be part of a dynamic, award-winning team. Joining

Kaizen Automotive

means you will have the opportunity to work alongside talented professionals in a supportive environment that fosters growth, innovation, and success. If you're passionate about cars, committed to quality work, and ready to take your automotive career to the next level, the

Kaizen Automotive Group

wants to hear from you!

As a family-owned and operated company, the

Kaizen Automotive Group

is committed to providing our team members with access to the benefits and support they need along their professional journey to feel happy, healthy and valued.

That is why our team is proud to provide the following benefits as options for our Full-Time employees:

Competitive Compensation Supplemental Medical, Dental, and Vision Plans Discounted Prescription Coverage Company Pension Paid Time Off Life Insurance and Disability Coverage Employee and Family Assistance Programs Vehicle Purchase & Service Discounts Professional Development & Certification Assistance Company Wide Appreciation Events & Contests And SO MUCH MORE!

Position Summary

Universal Ford Lincoln is seeking a

Shop Foreman

to lead day-to-day operations in our Service Center. You'll dispatch work, mentor technicians, uphold safety and quality standards, and keep throughput high--while being the

hands-on technical expert

our team relies on. The

Shop Foreman

will work with and assist the Service Manager to ensure the shop is running in a way that provides exceptional safety and outstanding customer service. The

Shop Foreman

will provide front-shop customer advice and assistance when needed and must have very good communication and phone skills. The role includes training, coaching, leading others, and working to grow the business by developing your team.

What You'll Do

Lead and dispatch repair orders to match technician skill sets and bay availability; remove bottlenecks to hit daily production targets. Coach and mentor techs and apprentices; provide on-the-spot diagnostics guidance and quality checks before delivery. Own shop standards: safety, cleanliness, tool control, and compliance with OEM procedures (Ford/Lincoln TSBs, warranty policies). Elevate quality: perform final road tests/QA, verify labor operations, and ensure complete/accurate story-writing on ROs. Collaborate with Advisors and the Service Manager on workload planning, parts ETAs, and customer communication. Track metrics (efficiency, comeback rate, cycle time) and share weekly insights and actions.

What You'll Bring

Red Seal Certification - Automotive Service Technician (required). Valid driver's license and acceptable driving record (required). Previous leadership experience as a working foreman, team lead, or senior technician. Advanced diagnostics and drivability skills; ability to triage complex electrical and module-programming concerns. Strong communication, organization, and a customer-first mindset. Bonus: experience with Ford/Lincoln service systems (FDRS, IDS), warranty labor ops, and modern DMS platforms.
If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of one of the 50 Best Managed Companies in Canada.

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INDCFO

Job Type: Full-time

Pay: $80,000.00-$120,000.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care Wellness program
Licence/Certification:

Driving Licence (required) Red Seal Certification (required)
Work Location: In person