Job Description

Position: Shop DispatcherPosition Type: Full time, PermanentLocation: Abbotsford, BCWork Schedule: Monday to Friday - 8:00 - 4:30 PM.Position OverviewVelocity Truck Centre Canada, formally known as First Truck Centre, is looking for a Shop Dispatcher in Abbotsford, BC. The perfect candidate excels at creating a high-quality customer experience to work in our dealership. We believe in TRAINING our employees and promoting from within the organization, creating a culture that believes in fostering a better tomorrow. Be a part of a team that takes trucking to the next level of quality and professionalism. Our Elite Support certified dealers provide top quality in all aspects of our business.Compensation Plan

• Attractive Compensation: Earn a competitive base salary. (D.O.E.)
• Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement.
• Work-Life Balance: Enjoy generous accrued vacation time
• Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
• Financial Security: Plan for the future with employer RRSP matching.

Responsibilities:

• Dispatch work orders to technicians based on skill set and certification.
• Monitor work orders and shop load.
• Assign labor times to additional job operations to meet retail and warranty SRT\'s.
• Communicate with Service Advisors in obtaining customer approval for additional work.
• Review and track all operations on each work order that are complete or still need to be assigned.
• Update Service Advisors on work progress through internal communication systems.
• Continuously monitor technician time clock. Confirm labour times for jobs are accurate prior to assigning to shop.
• Advise foreman/chargehand to find out if labour target time will be met. Have Service Advisors contact customer if more time is required and if promise time is going to change.
• Manage and keep status on back counter work orders and tag locations.
• Keep back counter neat and organized.
• Manage and keep status on Waiting for Parts (WFP). Check daily with Parts Department if parts have arrived.
• Manage and keep current on Waiting for Authorization.
• Update next shift foreman or chargehand on work orders in progress.
• Work with foreman/ chargehand in writing of repair estimates.
• Assist with front counter responsibilities and other duties requested by the manager.

Qualifications:

• Minimum 2 years as a service dispatcher or shop coordinator.
• Previous experience in a lead / supervisory role mentoring junior staff is an asset.
• Demonstrate above average interpersonal skills, acting as a resource to all employees and being able to work in a team environment.
• Basic computer knowledge and ability to learn in house programs.
• Class 5 Drivers license.
• Strong root cause and problem - solving skills.
• Being mechanically inclined considered an asset. Strong hydraulic and electrical knowledge and skills.
• Demonstrated quality control skills and attention to detail.

Who we are:Velocity Truck Centres Canada, encompassing First Truck Centre, P&R Truck Centre, Velocity EV provides unparalleled support through a range of services including sales, vehicle maintenance, parts, collision repair, and financing. Our brands include Freightliner, Western Star, Thomas Built, Autocar, and Trailers. We believe in living our values and serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is expanding in Alberta and British Columbia, now boasting 18 branches. With over 100 branches globally spanning the USA, Mexico, and Australia, we value career growth and are looking for like-minded individuals to join our team.For more information about Velocity Truck Centre Canada, please visit our .We are an equal opportunity employer.

First Truck Center