Job Description

Company Overview:

Miller and Miller Auctions is Canada's trusted seller of high-value collections. We are a full-service online auction company with a global reach specializing in luxury watches, Canadiana and folk art, petroliana and advertising, and rare historic objects. Our goal is to provide serious collectors with a trusted place to buy and sell.

Job Overview:

The shipping manager is responsible for the post-auction fulfillment process including the safe delivery and shipping of all items. The shipping manager also administers pickup appointment times and manages all pickup appointments.

Responsibilities and Duties:

Ensure strong customer service is delivered

Pre-auction

Responds to quote requests at shipping@ account, LiveAuctioneers and via Rogers Softphone Manage shipping supplies by tracking levels, anticipating and ordering as required; Manages shipping team staffing

Post-auction

Organize and oversee set up of shipping supplies and tables Print pick sheets (updating scheduling of pickups, monitoring accounts for paid invoices) Update pick up schedule Create postal tags through Shippo and courier specific websites Prepare required documentation (USMCA, Antique/Artist/Watch/Clock Declarations, CBP5106 Form), and reply to Customs agents when necessary. Confirm with Canada Post, and arrange for delivery of packages to the Post office. Schedule FedEx and other courier or delivery pick ups. Contact customers for information for documentation, address verification, scheduling pick ups or deliveries, and crate information and confirmation. Contact freighting company for shipping quotes and arrange pickups Coordinate crating with carpenter Respond to customer concerns re: breakage or lost shipments; keep track of breakage, determine who was responsible and what happened, and initiate claims with the postal provider. Collect data on shipping success, and customer feedback Keep track of best practices for shipping Tracks shipping costs Initiate refund for overages Follow up with customers on under quoted shipping

Key Skills and Qualifications:

Expert proficiency in Google Sheets and Google Workspace. Expert knowledge of tariff guidelines, import and export regulations and ability to research international regulations Experience working with historical objects, antiques or collectibles (major asset) Advanced technical acumen and the ability to provide technical support and IT assistance to customers Exceptional attention to detail Time management skills and project management skills, consistently meeting deadlines and emphasizing the importance of accuracy and timeliness across all tasks Ability to multi-task, prioritize tasks, and work in a loud and fast paced environment Strong problem-solving abilities, demonstrating an independent and proactive approach to finding solutions Self-starter mentality Clear, concise, to-the-point communication skills both verbally and written

Business culture

The ideal candidate is a perfectionist driven by a consistent process and method The ideal candidate can take constructive criticism The ideal candidate has the the work ethic of an entrepreneur The ideal candidate values our quiet and focused work environment

Qualifications:

Education level: College/University diploma or degree is preferred

Experience: Auction industry experience. An interest in collecting historic objects is a bonus.

Please email a copy of your resume and cover letter listing your relevant experience and interest in collectibles to: accounting@millerandmillerauctions.com

Job Type: Full-time

Pay: From $35.00 per hour

Expected hours: 30 - 40 per week

Benefits:

On-site parking
Ability to commute/relocate:

Wilmot, ON N3A 1W8: reliably commute or plan to relocate before starting work (required)
Work Location: In person