Job Description

Position Summary

Under the direct supervision of the Manager, Front Office, this position is responsible for the day-to-day operations of the Front Office including, reservation and the switchboard. This position will help train team members, deliver quality customer service and resolve guest issues. Direct team members to successfully execute all front office operations, including guest arrival and departure procedures. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

Assists the Manager, Front Office in all aspects of the department and ensure service standards are followed. Ensures the safety of guest and team members with a thorough understanding of emergency procedures Assists in developing Performance Objectives and delivering Performance Evaluations Consistently provides professional, friendly and engaging service to our guests Liaises and communicates effectively with all appropriate operational departments Communicates all information for the respective shift and areas of operation, through pre-shift logs, emails and departmental meetings Ensures compliance with licensing laws, health and safety and other statutory regulations Performs other du ties as assigned or directed

Education and Qualifications

Exceptional interpersonal and communication skills Minimum of 1-year hotel front desk experience with Supervisory experience being an asset Serving It Right Certification Experience using Opera/Micros system Ability to handle multiple tasks and projects at one time. Literacy in MS Office; Opera an asst

Work Environment Considerations

* Regular hotel and back office environment, standing for long periods of time, some exposure to noise, some exposure to verbal abuse, non-traditional work hours