Job Description

Requisition ID: 18287

Department: Community & Social Services Dept.

Service: Housing & Homelessness Services

Branch: Homelessness Systems & Operations Branch

Employment Type: 1 Full Time Temporary Position (Up to 2 Years)

Work Hours: 37.50 hours per week

Affiliation: CUPE 503 Inside/Outside

Salary Information: $60,680.10- $70,999.50 annually (2024 rates of pay)

Location: Various Locations

City: Ottawa, ON

Job Category: Community and Social Services

Application Close:

16/07/2025

JOB SUMMARY

You will work within one of the four Employment and Social Services sites to work within a multi-disciplinary setting providing support and services to families, couples and individuals who are experiencing homeless. You will be assessing and coordination of emergency temporary shelter to Ottawa's homeless sector. You will assist clients with various applications, direct clients to appropriate resources, provide assistance and explain procedure for shelter eligibility. You will respond to phone inquiries, provide client information for statical purposes, and maintain client information within multiple databases. You are the first point of contact for the Ontario Works case workers for supporting client needs.

EDUCATION AND EXPERIENCE

Completion of Grade 12
Community college diploma or university degree in a related field is desirable
Minimum of 1 year of related experience in a social services setting

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR and/or AED certificates are assets
Crisis Prevention/Intervention training certificate is an asset

KNOWLEDGE

Community resources Issues affecting homeless persons, families and women fleeing abuse Strong knowledge of Ottawa's shelter system and supporting agencies Social services agencies and programs City of Ottawa policies and procedures, departmental policies and procedures Case management process for shelters Knowledge of applicable health and safety legislation, including the rights and duties of workers Training on HIFIS is desirable

COMPETENCIES, SKILLS AND ABILITIES

Prioritize multiple tasks in an organized fashion Manage potentially volatile situations/crisis intervention Positive role model Effective interpersonal skills in a multi-cultural environment Make informed decisions and provide rationale Work independently and as part of a team, with limited supervision Computer skills in Microsoft Suite Being able to manage pressure and stress Provide services in a courteous, non-judgmental professional and supportive manner Flexible and adaptable Effective interpersonal skills Effective communication skills (written and oral) Work within a 24-hour operation Physical capacity to lift, climb, and perform other physical tasks

WHAT YOU NEED TO KNOW

Language Requirement: Designated Day 1 Ready - immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire. Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted. Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.




We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.



The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.



The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.



Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.