Job Description

Hours of Work: 34 per week, 7a-4p on a rotational schedule, two weekend per month

The Emergency Shelter Counsellor is responsible for providing practical support to all residents and ensuring the smooth operation of the shelter. A main focus of the Shelter Counsellor, in collaboration with the rest of the team, is to create and monitor strength based individualized plans with each woman staying in the shelter to help facilitate meeting her needs/goals, as well as to provide harm reduction and trauma informed care to high acuity individual.

Responsibilities:

Service Delivery:

Provide all care, advocacy, counselling, and listening from a trauma informed care lens

Build therapeutic relationships with all residents

Actively work towards developing familiarity with Indigenous cultural traditions and engagement with Indigenous people and communities.

Provide practical support for all aspects of resident stays

Ensure the well-being of all women and children by maintaining a clean facility

Provide information, education, referrals, and support to the residents as needed

Collaborate with Outreach Coordinators and the other Shelter Counsellors to create individualized plans for each resident and family

Provide referrals and advocacy to ensure that residents have the necessary support to deal with barriers regarding housing

Support women and families in preparing for their move into housing including helping them to arrange utility hook up, financial planning, food planning, locating furnishings, community mapping, and developing a housing preservation plan to reduce the risk of future homelessness.

Administration and Operations:

Answer shelter phone and record all calls, screen requests for entry and respond to information requests

Complete intake and departure process with each woman/family

Maintain accurate case management and stats keeping records

Maintain accurate records in the HIFIS database

Assist with transportation as needed and available

Assist with the daily operation of the shelter including but not limited to the sorting of donations, cleaning, sorting and the upkeep of toys, and assisting with the groceries and food inventory

Participate in Women's Housing training opportunities as a part of continuous improvement

Qualifications:

Experience working with Indigenous peoples and cultures and an understanding of the ongoing impacts of colonialism on Indigenous peoples

Bachelor's degree in Social Work, Justice Studies, or other human service field OR an equivalent combination of education and experience

Demonstrated experience working with the complex needs of people experiencing homelessness

Knowledge of the child welfare system, income assistance programs, criminal justice system, trauma informed care, and family violence is essential

Ability to work independently and with a team

Accurate record-keeping ability and basic computer skills (knowledge of HIFIS would be an asset)

Good communication and organizational abilities

Proven crisis intervention skills

Cultural awareness, and respect for women and children of various backgrounds

Class 5 driver's license

Valid First Aid/CPR certification.

YWCA Regina Employment Benefits

• 4% Employer RRSP Contribution-set up by employee-after three months in position-no match required
• Employer paid benefits - option to enhance at minimal employee cost - after three months in position
• 10 - Stat Holiday Days + 3 - YWCA Regina recognized days paid - annually
• Paid vacation days, accrued based on hours worked
• Paid sick days, annually - with carryover - based on hours worked
• Use of YWCA Regina vehicle fleet - for work purposes - with right credentials
• Casual dress code
• Volunteer opportunities

Job Types: Full-time, Permanent

Pay: $22.80-$23.94 per hour

Expected hours: 34 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Weekends as needed

Work Location: In person

Application deadline: 2025-02-12