Job Description

Job Purpose

The Shelter Program Manager is responsible for the direction and overall management of the Shelter program and crisis lines. The Shelter Program Manager supervises all staff in the shelter and ensures day-to-day provision of crisis and support counseling for survivors of violence and their children in a safe, secure confidential and empowering environment.

Qualifications

Degree in social services with an emphasis on women's issues Five years working managerial experience in a violence against women organization Clear current Police Vulnerable Sector Check

Required Skills

Demonstrated knowledge of current issues relating to woman abuse, social justice, the status of women and children in society, anti-racism, anti-oppression, and statistical and program information specific to Women's House services Demonstrated knowledge of how to integrate a feminist perspective on social and political issues surrounding women's issues, sexual assault, and violence against women Demonstrated understanding of the complexity of issues arising for women who have experienced abuse, homelessness, substance abuse, poverty, and/or mental illness Demonstrated knowledge of community relations within social service, medical, and/or justice systems Demonstrated organizational and multi-tasking skills with the ability to work in high-crisis environments Ability to work independently as well as within a team with minimal supervision Thorough knowledge of, and proficiency in, human resource practices and procedures Demonstrated ability to support staff to ensure an effective and efficient work environment Established ability to take initiative and lead system change Knowledge and proficiency in the use of computer technology and various software applications, in particular WISH database, PayWorks and Microsoft Office applications Experience with overseeing administrative transition and Ministry reporting Demonstrated ability to work effectively in a multi-disciplinary team environment Ability to effectively communicate with others eliciting a positive work environment A strong interest in issues affecting people who are impact by Gender-based violence (GBV), homelessness/houselessness, living with a mental illness or substance use disorder, and complex health needs Understanding of issues related to homelessness, 2SLGBTQ identities, mental health and substance use problems and disorders, and developmental learning

Scope and Responsibilities

Supervises Counsellors on Duty and Transition Workers Ensures that support and supervision is provided for all staff and students Monitors staff job performance, including evaluations, reviews, disciplining, and termination Completes annual performance appraisals, as per the process approved by the Personnel Committee Ensures that staff and student training and development plans are in place Provides training and development strategies to ensure quality professional development and service delivery Ensures debriefing is available to staff Maintains responsibility for scheduling hours of work for programs to ensure adequate coverage for all program services, including the reconciliation of hours worked of each staff Ensures effective decision-making procedures are in place for program staff Provides leadership for program staff, and facilitates cooperative, effective team-based working relationships Organizes staff input and direction on service delivery, program, and agency issues Ensures staff is informed of program and agency developments at meetings, and through other communication methods Facilitates the resolution of problems among and between staff and women/children served Maintains documentation, as outlined in the Collective Bargaining Agreement and Policies and Procedures Manual Maintains responsibility for hiring, orientation, training, and scheduling of program staff Provides support and emergency back-up for staff in day to day operations Participates actively in supervision sessions with the Executive Director Communicates concerns, issues, and problems affecting job performance and program quality to the Executive Director Deals effectively with job related stress, including accessing need for time off and/or professional development Performs other job-related duties as requested by the Executive Director Participates actively in the development of goals and objectives for the program, and in program evaluation Ensures program plans and delivery are adequately meeting service needs, and initiates change as required Demonstrates effective, responsive, and ethical service delivery Participates in agency-wide program planning reviews, training programs, and initiatives Ensures programs operates in a safe, effective, and respectful way for women, children, staff, and volunteers Provides on call support on a rotational basis with other Managers

HUMAN RESOURCES & ADMINISTRATION

Supports the full cycle recruitment and training of staff/students for the organization Participates and provides recommendations in hiring, orientation, training, and onboarding Creates a supportive and safe environment for clients and staff and provides leadership support in difficult situations Performs activities associated with the Human Resources needs for the organizations, including PayWorks payroll systems, maintaining files, onboarding/training, documents, systems, processes and policies Facilitates the appropriate team meetings, internal/external committees and organizational learning platforms Ensures the collection and preparation of statistics, and provides monthly program reports, and an annual report, to the Executive Director Maintains effective and high-quality reporting mechanisms, budgets, and statistics as per funders and Women's House requirements

Agency-Wide

Participates actively in staff meetings, agency development and training, and contributes to an overall team approach Maintains and establishes an in-depth knowledge of all agency programs, and liaises effectively with these programs Follows all Women's House policies and procedures

Health and Safety

Works in compliance with the Occupation Health and Safety Act (OHSA) & follows all health & safety policies & procedures Takes reasonable precautions to ensure the health and safety of everyone who may be at risk Identifies and corrects issues that can be addressed immediately Cooperates with the Joint Health and Safety Committee (JHSC), and assists inspectors in carrying out their duties Elects JHSC representatives and participates in hazard analysis, as required Reports to Managers anything at work that is likely to be unsafe or hazardous to the health & safety of staff or anyone else & any contravention of the OHSA Reports every accident, injury, illness, or other occurrence arising in the course of, or in connection with work, that has caused injury to staff or another person Participates in health and safety orientation, education, and training Respects the confidentiality of all Women's House information, including information pertaining to women/children served, staff, volunteers, and organizational operations Maintains a valid driver's license, access to a car, and two million liability insurance on vehicle Maintains valid Standard First Aid and CPR-C certification Ensures staff comply with legislation, follow safe work procedures, and educates, trains, and evaluates them on an ongoing basis Develops and maintains training needs matrices Ensures policy and procedure is adhered to with regards to emergency equipment Ensures monthly fire drills occur, and records are completed Ensures First Aider representation, adherence to first aid procedures, and inspections of first aid kits Initiates and/or conducts injury/illness, accident, and incident/complaint investigations according to procedure Follows up on actions required by the health and safety program Develops emergency plans, and makes emergency decisions according to protocol when warranted

Working Conditions

Works as part of the Administrative team, in a non-unionized position primarily out of an office location in Kincardine but also in the community as required.

Works a 35-hour work week but may be required to work variable day, evening, night and/or weekend hours.

Participates in the on-call rotation in coordination with the Leadership team.

Physical Effort and Environment

The normal physical working environment is comfortable, indoors in an office or meeting space. Physical demands require extensive computer work, concentration and sitting, and lifting/carrying items.

Mental Effort

The mental strain resulting from the work of the Shelter Program Manager ranges from moderate to considerable dependent on the number of projects and team/program dynamics. The role of Shelter Program Manager is mentally demanding and requires significant emotional resilience and cognitive effort. The Shelter Program Manager works with individuals in extreme crisis and distress, with continuous exposure to traumatic stories. A thorough understanding of the potential for compassion fatigue, burnout and secondary traumatic stress is paramount.

Job Type: Fixed term contract
Contract length: 6 months

Pay: From $37.72 per hour

Expected hours: 35 per week

Benefits:

On-site parking Wellness program
Schedule:

12 hour shift Day shift Holidays Monday to Friday On call
Ability to commute/relocate:

Kincardine, ON N2Z 1G6: reliably commute or plan to relocate before starting work (required)
Experience:

Management: 1 year (required)
Work Location: In person

Application deadline: 2025-08-01
Expected start date: 2025-08-11