Job Description

Who is MCHA?

Metro Community Housing Association

(MCHA) is a non-profit, community-based agency that provides support to persons living with mental illness. MCHA is a service provider of the Nova Scotia Department of Community Services.

Established in 1974, we have grown to 15 residential locations which include small option homes, group homes, complex care homes, a community transition house, a residential care facility, as well as a supported apartment service.

Our management and administrative teams work diligently behind the scenes to manage processes, maintain administrative requirements, and support front-line staff to ensure our participants get the best service possible.

MCHA is full of people who are passionate, collaborative, and supportive. We believe in the value of the work we do, and it shows. MCHA promotes an environment that is inclusive, respectful, and supportive of diversity.

If you're ready to share your expertise with an organization that provides a meaningful service to the community, this could be the start of your next adventure!

Job Summary:

The Supported Apartment Service (SAS/ILS) Program Manager is responsible for providing staff and participant support and advocacy, administration for the program, and case load management in conjunction with the SAS/ILS Supervisor.

This position is required to participate in rotational, after hours, on call duties.

Essential Competencies:

Conditions of Employment Decision Making Communication Skills Problem Solving Team Orientation Results Orientation

Working Conditions:

Office environment, minimal movement

Measurements of Performance:

Accuracy Timeliness of reporting Case Load Distribution Participant Satisfaction Meets Accounting Deadlines

Education:

Human services/social services or equivalent work experience in supporting individuals with disabilities. Minimum of 1 year experience regularly working with MS Excel

Technical Skills:

Knowledge of accounting terminology and principles Intermediate Microsoft Excel and Outlook experience is required

Miscellaneous:

Experience in the Disability Support Sector is an asset, specifically in the mental health field Crisis management and/or de-escalation skills Assertive communication and conflict resolution

Job Parts & Essential Duties and Responsibilities:

Participant Support

Ensures participants are allotted appropriately funded hours of support. Manages participant caseloads and makes adjustments, when necessary, based on funding, allocation of hours, and participant/staff matching Ensure participant coverage as needed, including daily scheduling changes for sick, holiday lieu, vacation and employee vacancies. Monitor billable/non-billable hours, reporting concerns to Supervisor. Communicate with participants as needed about what Residential Counsellor is seeing them and when. Support participants when they are in crisis, or experiencing a mental health decline (related to on-call, covering for Supervisor, or should a participant specifically reach out to the Program Manager) Help resolve participant issues in conjunction with the SAS/ILS team and Supervisor Coordinate approvals for shelter rates and implement and track utility services

Staff Support

Ensure all Residential Counsellors have coverage when off Help direct or guide staff when minor problems arise, and with general questions around seeking apartments when forms/letters are required Provide back-up for the Supervisor during periods of absence or unavailability

Advocacy

Advocating for participant needs to DSP Care Coordinators in consultation with Supervisor (e.g. apartment moves, health care or staffing services, pest control, furniture, glasses, etc). Completes spreadsheets, forms, and advocates to DSP for funding for extra staffing for participant support when required. Emails to Care Coordinators, monitoring for responses. Advises appropriate MCHA employees on outcomes (e.g. Residential Counsellors, Supervisor, payroll, accounting, Director of Client Services, etc) Researches, collects and submits quotes as needed

Administration

Completed bi-weekly/monthly extra staffing payroll submission spreadsheets. Sign off and code requests for payments. Prepare Visa spreadsheet for personal MCHA card submitting by deadline. Visa approvals Create, maintain, and data entry into multiple spreadsheets. Provide Office Manager with details for census document. Track cancelled visits in spreadsheet, reporting for both invoicing and support adjustment purposes. Assist with interviews for SAS/ILS Maintain up to date spreadsheets on case load distribution. Maintain apartment insurance spreadsheet. Assist in developing annual operating budget as needed. Liase with external staffing agencies as needed. ILS Outcome Report data collection, entered into spreadsheet and submitted to DSP annually. Assistance with planning events and special activities (e.g. holiday events and food hampers, picnic, etc) Track referral information. Assistance in documenting procedures as needed. Attend and participate in SAS/ILS team meetings, Client Services meetings and case conferences when required. Chair SAS/ILS team meeting in Supervisor absence. Back-up to Supervisor on payroll duties. Purchase monthly participant bus passes.
Benefits for this position include:

Company pension with matching contributions Health and Dental Employee assistance program Life insurance Free on-site free parking Paid time off
Job Type: Fixed term contract

Pay: From $57,120.00 per year

Benefits:

Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off
Schedule:

8 hour shift Monday to Friday On call
Work Location: In person