Job Description

Shelter Manager - Full Time

What You Will Do

The Shelter Manager is responsible for supporting clients with complex and unique needs to navigate service systems while accessing the services offered by WIN House. The Shelter Manager plays a hands-on role and oversees the provision of services to women and children accessing shelter and community resources, manages and develops shelter staff, develops and maintains community partnerships, and is responsible for general operations of the shelter facility.

The Shelter Manager regularly demonstrates initiative and proactively undertakes the following key responsibilities:

Shelter Operations

Manage the program staff, keeping them motivated and solving any problems that may arise

Manage communication between program staff, WIN House, and relevant external stakeholders

Fosters a supportive, inclusive, and non-judgemental environment for staff and individuals accessing WIN House services

Provides regular feedback, coaching, supervision, and ongoing support to staff

Represents WIN House in a positive and professional manner

Performs administrative duties as required, including the development and maintenance of policies and procedures, manuals, and accurate files and records related to clients

Shelter Manager plays a hands-on role in setting the tone of the house and being a role model to live the WIN House values in our work with clients

Support Human Resources in the recruitment of new shelter staff and processing payroll

Financial

Assist the Director of Client Experience to monitor the training and programming budget to maximize cost-effectiveness

Consult with Director of Client Experience to purchase necessary supplies and equipment

Assist the development team to prepare funding applications for grants related to training, programming and supplies

Health and Safety

Ensures safety of staff and residents during all tasks; reports events or near misses to Human Resources immediately

Who You Are

Qualifications include:

Bachelor of Social Work, Psychology, or Counselling with a specialization in mental health, addictions, trauma sensitive training and/or immigration and diversity.

A minimum of three years' experience in management.

Three to five years' experience in counselling, crisis intervention, and/or domestic violence with adults and children required.

Must embrace the mission and vision of WIN House.

Demonstrated excellence providing non-judgmental service to others, highly developed interpersonal skills, and strong written and oral communication skills.

Proven ability to manage multiple assignments and projects, process improvement and procedures development, and to meet established deadlines.

Ability to demonstrate skill as a collaborative leader, self-starter, problem-solver, and team player.

Previous experience supervising/working in a unionized environment preferred.

Capacity to work independently in a fast-paced and stress-induced environment.

The Details

Standard hours of work are 8:00 A.M. to 5:00 P.M. from Monday to Thursday and from 8:00 A.M. to 4:00 P.M. every second Friday with the flexibility to adjust to meet the needs of staff and house requirements. This position will require some evening and weekend work; time will be flexed accordingly, along with participating in the on-call rotation.

As a Living Wage Employer, we are committed to fair pay practices that reflect the value of our employees' work. The salary range for this position is $77,000 - $89,000 per year combined with a comprehensive extended health benefit package and pension plan.

Prerequisites

The successful candidate will be required to submit a Criminal Record Check including a vulnerable sector check, a current Child Welfare check, hold a current First Aid Certificate, and must be willing to sign an Oath of Confidentiality.

How to Apply

Please visit the WIN House Career page and follow the link to apply by 16:00 on Tuesday, January 27, 2026.

We thank all applicants for their interest; however, only those shortlisted will be contacted.

WIN House is committed to making diversity, equity, and inclusion a central part of everything we do - from how we deliver services to how we build our teams. We strive to have a workforce that is representative of those we serve, and of our communities. We encourage applications from all qualified applicants including women, disabled people, Black, Indigenous, People of Color, people from the 2SLGBTQIA+ community, and other equity-seeking groups. If you require accommodation during the application process, please reach out to hr@winhouse.org.

WIN House operates in several locations throughout Amiswaciwaskahikan on Treaty 6 territory, the territory and gathering place of diverse Indigenous peoples including the Papaschase, Cree, Nakota Sioux, Dene, Ojibway, and many others, and the homeland of the Metis Nation.

Job Types: Full-time, Permanent

Pay: $77,000.00-$89,000.00 per year

Benefits:

Casual dress Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance Mileage reimbursement On-site parking Paid time off Tuition reimbursement Vision care Wellness program
Ability to commute/relocate:

Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you legally entitled to work in Canada? Do you have a Bachelors in one of the following: Social Work, Psychology or Counselling with a specialization in mental health, addictions, trauma sensitive training and/or immigration and diversity? Do you have three to five years' experience in counselling, crisis intervention, and/or domestic violence with adults and children required? Do you have experience working in a unionized environment?
Education:

Bachelor's Degree (required)
Experience:

Management: 3 years (required)
Work Location: In person