Job Description

Shelter Attendant (Extreme Weather Response)

Homelessness Services

Temporary Full-Time

Posting Date:

Location:

Wage:

Hours of Work:

Closing Date:

August 22, 2025

Surrey, BC

JJEP Wage Grid Level 10 ($25.95-$29.76 per hour)

up to 40 Hours per week

(until April 30, 2026)

September 31, 2025

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

=====================


Are you ready to make a difference during critical times? Join our Extreme Weather Response team as a

Shelter Attendant

, providing essential

overnight

care and support to those in urgent need. You'll help residents build skills for stable housing, connect to vital resources, and work toward their goals--all while offering compassionate, hands-on support during extreme weather events.


Reporting to the Program Manager, our selected candidate will ensure a safe and secure environment for residents by managing the premises, handling conflicts, and supervising chores. You will conduct client intakes, provide orientation, and establish clear boundaries to foster a positive atmosphere. Your responsibilities include maintaining safety, providing basic necessities, supporting residents with their barriers, and documenting interactions. You will manage shelter supplies, participate in facility maintenance, respond to emergencies, and visit other sites as needed. Your role also involves maintaining professional growth, communicating with external agencies, and ensuring accurate record-keeping and wellness checks.

Qualifications

==================


The Extreme Weather Response Program is operated in conjunction with HSABC, BC Housing, and Options and runs from

October through April

. Options operates 3 low barrier extreme weather shelters in varying locations throughout Surrey and Delta that provide basic services and shelter to street-entrenched populations.


The ideal candidate for this position should have a

diploma in social services or related field

, or at least one year of experience working with vulnerable populations, with education and experience considered together. A

valid First Aid Certificate

,

Class 5 Driver's license

, and

access to a reliable vehicle

are required.

The successful candidate will be working a night shift (late night to early morning). The role involves assignments to various shelter locations as needed. Shift patterns might change based on operational needs of the site.

Key skills include adaptability to a dynamic environment, high motivation, sensitivity, strong time management, crisis intervention, conflict resolution, and mediation abilities. Effective team collaboration, communication skills, and the ability to develop program materials are essential. Candidates must work independently, handle sensitive issues confidentially, respect cultural diversity, and demonstrate a problem-solving approach.


This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

How to Apply

================


If you are interested in this exciting opportunity, please submit your

RESUME

and

COVER LETTER

and through the "APPLY" button.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.