Job Description

Report to:

The Settlement Support Worker will be an employee of Northwest London Resource Centre (NWLRC). Day-to-Day supervision/consultation will be provided by the Associate Director of NWLRC. Supervision will be provided in the form of formal meetings as well as informal support as requested by the Settlement Support Worker.

Qualifications:

Social Service Worker Diploma, Social Work Degree, related fields of expertise or extensive experience of over 2 years actively supporting newcomers and referring newcomers, refugees and immigrants to needed services.

Hours:

Position is a full-time position and will run from Monday to Friday. Some evenings and weekends if/and when required.

Hours per Week

: 37.5 hrs./ week

Duties:

Provide intake support, general help at reception and referral services for newcomers to improve their opportunities to become independent citizens in Northwest London. This will be done through:

Individual Service to Newcomer Clients:

Attract eligible newcomers for the program by implementing an effective promotion

Welcomes newcomers by greeting them, in person or on the telephone

Welcomes and supports newcomers families by providing general help at the front reception

Assist newcomers who need immediate, short inquiries by providing them with assistance in a timely manner

Ensures that newcomer immigrants are aware of the IRCC funded services.

Provides clients with initial intake assessments with newcomer immigrants as their first contact with the NWLRC Settlement Integration Services.

Setting and managing appointments for eligible clients

Compile information in spreadsheets for easy reference

Coordinate the bookings of the facility with the appropriate staff and partners at the Centre

Facilitate quick referrals to NWLRC Settlement Counsellors for ongoing case management needs.

Facilitates referrals within NWLRC for other settlement service needs.

Facilitates referrals to other community services city wide based on assessment of needs.

Distributes identified promotional material about the services for newcomers to each newcomer client.

Ensures that clients have timely, useful and accurate information needed to make informed settlement decisions.

Provides client-centered services in a supportive and culturally-sensitive manner.

Identifies and brings forwards for discussion/resolution, any challenge barrier or gaps in service for clientele.

Work with other Staff members:

Facilitates constructive and culturally sensitive communication to NWLRC staff and inform staff about settlement related issues that newcomers are facing.

Collects newcomer client feedback (e.g. surveys, workshop evaluations, user needs assessment, etc.) to track outcomes of settlement services.

Participates as a member of NWLRC/ SLNRC team by furthering collective team goals.

Works with a team of professionals from other services agencies to ensure that clients' needs are met.

Administration:

Maintains accurate written records and files pertaining to settlement services provided to clients.

Enters statistical information in a data system using the IRCC approved tracking system, known as Immigration Contribution Agreement Reporting Environment (iCARE).

Ensures that deliverables are in compliance with contribution agreement and administrative obligations while meeting organizational targets and goals.

Maintains updated supply of handouts on services, resources and policies that are relevant to eligible clients.

Ensures appropriate and confidential handling of client information and files.

Prepares and submits reports and statistics when requested.

Operates in accordance with policies, procedures, guidelines and protocols of NWLRC/SLNRC.

Attends training opportunities.

Wears a name badge.

Accepts other duties as assigned by the Associate Director of NWLRC.

Additional Assets would include:

Ability to work with a diverse population.

Approachable.

Strong communication, active listening, and organizational skills.

Demonstrated experience in customer service by phone and in person and helping with administrative duties

Capable of handling data entry

Ability to work independently as well as within a team.

Responsible and trustworthy.

Additional languages are an asset.

First Aid and CPR certified or willing to be certified if hired.

Must have a registered Social Insurance Number and eligible to work in Canada.

Satisfactory Canadian criminal background checks are a MUST and if you do not have it, it would be paid by the Agency

Job Type: Full-time

Pay: $49,374.00 per year

Work Location: In person