Job Description

:About this opportunitySenior Second Level Cloud Operations Specialist who will be responsible for the coordination, management, execution and reactive maintenance activities that is required for running a smooth customer network operation (24*7). This person shall ensure that the services provided to customers are continuously available and in adherence to targeted Service Level Agreement (SLA) performance levels.What you will do:

• Manage Network Operations on a 4G/5G CORE based on cloud technologies.
• Lead Assurance activities to include Incident Management, Problem Management, Performance Management, Change Management, and other Service Operations functions
• Fault handling & irreversible corrective actions
• Integration, configuration and troubleshooting of 5G/4G/IOT packet core nodes, networks and solutions at the customer premises or remote
• Pro-active maintenance activities
• Project activities, implementing / adapting (new) E2E service functionalities, nodes, and services
• Provide reporting on multiple platforms, correlating data from multiple sources
• Secure that the delivered solution is properly implemented and works according to the Requirements
• Verification, integration and troubleshooting of complete End-to-End solutions in a Multi-vendor Set-up
• Provide Solution Support including handling of Helpdesks and Customer Support Requests
• Preparation and execution of supply and acceptance projects with the customer
• Commissioning and integration of new sites
• Preparation, verification and execution of Software upgrades and updates
• Close cooperation with the different Ericsson organizations and third-party suppliers
• Perform Configuration Management, i.e. generating and updating customer solution documentations and descriptions
• Fault handling and corrective actions on node, service and infrastructure level
• Provide input, implement and verify improvements in processes and work instructions
• Verify and implement configuration changes

The skills you will bring:

• Bachelors degree in electrical engineering, Telecommunications, Computer Science or equivalent technical discipline
• 5-15 years of experience in Network/IT Operations for Telecom company
• Expertise, knowledge of operation and troubleshooting of cloud domain (Kubernetes, SDN, and openstack)
• Experience on Ericsson Cloud Native Infrastructure solution (CNIS) or ECCD (Ericsson Cloud Container Distribution), Core and Infra (Cloud, Server) expertise.
• Knowledge of overall CORE solution on node and network level
• Knowledge in all IP technologies (IPv4, IPV6, MPLS, OSPF,BGP,QOS, Kubernetes / Cisco ACI and RSVP technologies)
• Working experience with Cisco IOS-XR, IOS and Juniper SRX firewalls, JUNOS software.
• Linux working knowledge (file system, bash scripting, crontab)
• Work experience in a telecommunications environment (3G, 4G and 5G CORE) or customer services and support on 2nd Level or Planning & Design or Build activities
• Debugging knowledge, project implementation and network configuration
• Knowledge of telecom operations practice
• Knowledge sharing and collaboration skills
• Ericsson organizational and process knowledge
• Delivering results & meeting customer expectations
• Applying expertise & technology
• Working with people (ability to collaborate effectively and achieve results)
• Problem solving & creative thinking (innovative)
• Ability to cope in a fast-changing environment; flexible and responsive to changing work patterns and demands
• Effective communication skills, both written and verbal
• Ability to work within a global, remote workforce
• Ability to work independently and in a team environment
• Ability to take lead in highly demanding situations
• Fluent in English, French speaking is a plus

What happens once you apply?to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .If you need assistance or to request an accommodation due to a disability, please contact Ericsson atDISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Ericsson