Job Description

Position Title:

Services Administrator (ILC) - 12 Month Contract

Salary range:

$52,795.68 - $57,076.96

Division:

Digital Learning

Reports To:

Manager, Customer Experience

Location:

Toronto, Yonge & Eglinton (On-site)



TVO Media Education Group (TVO) is a social impact organization devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages.

A Culture of Inclusion and Belonging

We welcome the unique contribution that you will bring to TVO. We have a diverse workforce and are committed to building a culture within the workplace that brings out the best in everyone. As part of our strategic vision, we have adopted five core values; we embrace change, we value bold thinking, we thrive with diverse voices, we are better together, and we honour our commitments. These values anchor how we work and lay the foundation for a workplace that celebrates differences, encourages self-expression and empowers learning, which we know is a key component to our success.

Who We Are

TVO is an agency of the Ontario Ministry of Education. Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming; ground-breaking original documentaries; in-depth public affairs content; the largest online secondary school in Ontario; and award-winning digital-learning resources that support Ontario's curriculum.



TVO is a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors.

The Opportunity

This is a truly exciting time to be at TVO!



TVO is seeking a dynamic and detail-oriented Services Administrator to join our team. Reporting to the Manager, Customer Experience, the services administrator will supervise ILC's online proctoring operations, provide administrative support and maintain relationships with our contract for service partners and perform other duties as assigned. This position also handles invoice processing and vendor management within the finance system.

How you will make an impact

Supervise TVO ILC online proctoring operations, ensuring a smooth and secure testing process for all learners in alignment with TVO ILC policy Manage Contract for Service (CFS) agreements and amendments for proctors Provide ongoing support to manage and maintain relationships with contract for service partners Provide administrative support to the partnership contract and onboarding process Ensure timely and accurate invoice processing and trouble shoot invoicing issues and client/customer queries Liaise with key stakeholders to support contract for service on-boarding programs to meet business objectives Assist in training proctors and support staff on proctoring system and processes Support the onboarding, training, and performance management of proctors Manage proctor availability and scheduling system to ensure consistent student experience Provide direct support to proctors regarding scheduling, final test policies and processes, basic troubleshooting of technical issues, etc. Provide administrative support to ensure databases are accurate and current, providing reporting as required. Manages the Contract For Service (CFS) arm of Contract Management System (CMS), including drafting and processing approvals of CFS contracts and other contracts as required Receives and ensures payment of departmental invoices including external invoices, managing all invoices using the purchase requisition system Creates and maintains records in the Finance system, including creating new vendors, and Electronic Fund Transfer information Creates Purchase Orders in purchase requisition system Perform other duties as assigned

What you will bring to TVO

Post-secondary degree or diploma One to three years experience in a similar role 2 to 3 years of experience in contract administration using software applications Excellent written and verbal communication skills Excellent skills in Microsoft Office software (PowerPoint, Excel, Word, etc.) Experience in the education space would be considered an asset Highly developed organizational, multi-tasking, time, stress and project management skills to deal with numerous urgent ad hoc requests, without compromising the quality of the work product Ability to exercise good judgement, knowing when to deal with something independently and when to seek the input of others Ability to independently identify, assess, and resolve problems as they arise Ability to maintain confidentiality and build and maintain trust with coworkers Ability to work well in an environment where needs and priorities are subject to revision Ability to work independently and manage priorities, including the ability to do so in a hybrid work environment Ability to plan and carry out work, establish priorities, handle problems in accordance with instructions, and/or established practices and procedures.

TVO & YOU

We are a learning organization. Learning is at the core of everything we do. As part of this commitment, TVO invests in the learning goals of our employees and everyone at TVO commits to developing our own knowledge as well as elevating each other's through peer-to-peer learning, workshops and lunch and learns. All employees have the option to join the Public Service Pension Plan right on day one and we offer an array of services through our Employee and Family Assistance Plan.



We would be thrilled to have you join us. We're a tight-knit community - whether you're a recent graduate or further along in your career, you will get to meet, work with, and be supported by talented and diverse colleagues at all levels. Maybe you'll even get to meet Polkaroo!



Come build with us.


Find and follow us on: LinkedIn (@tvontario), and X (@TVO).

We invite you to submit your application by September 22, 2025 at 5 pm.

Not sure you have everything we're asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you.

To learn more about us and our culture, please visit us at https://tvo.me/work-with-us/ .



Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to accommodations@tvo.org.