Job Description

The O'Neill Auto Group is the proud new owners of the Chrysler Jeep Dodge Ram, and the Honda PowerSports dealership in Burin. Known as Whitecap Chrysler Jeep Dodge Ram & Whitecap Honda Powersports, we are excited to put new life into the brands on the Burin Peninsula. While the building today is a little 'dated', we have already started overall maintenance before a complete overhaul in the coming months. Do you want to be part of our journey?

We are seeking a highly motivated and results-driven Service/Parts Advisor to join our team. The Service/Parts Advisor is the dealership's front-line customer relations and Service/Parts representative.

As the Service/Parts Advisor, you report to the Fixed Operations Manager and will assist in all areas including but not limited to:

Responsibilities

Greeting customers, building rapport, and responding to Service and Parts inquires Maintaining thorough and accurate customer records and communications history Advising customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications Providing a digital cost estimate for labor and parts Ensuring and exceeding customer's satisfaction and expectations within dealership standards Using appropriate dealer software to check parts for customers Organizing the parts department and maintaining the cleanliness of customer facing parts areas Keeping current on new products and product updates Participating in weekly department meetings Multitasking and working in a fast-paced environment Participating in training as needed Maintaining professional appearance Other duties as assigned

Requirements

Proven experience in customer service, preferably in an automotive repair or dealership environment Strong phone etiquette and communication skills are essential for this role Ability to manage sales processes effectively while maintaining a high level of customer satisfaction Familiarity with PBS is a plus but not required; training will be provided A proactive attitude towards maintaining a clean and organized workspace is essential
Why O'Neill Auto Group:

This is an exciting opportunity to maximize career potential and grow within a large organization. We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. O'Neill Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and promoting from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Job Type: Full-time

Pay: $17.00-$19.00 per hour

Additional pay:

Bonus pay Overtime pay
Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Schedule:

Monday to Friday
Work Location: In person