Job Description

We are seeking an experienced ServiceNow Technical Lead for a contract consulting engagement supporting enterprise-scale digital service management initiatives. This role is ideal for a hands-on technical leader who enjoys shaping solution architecture, guiding development teams, and delivering high-impact ServiceNow implementations that drive measurable business value.
As a Technical Lead, you will play a key role in defining technical standards, ensuring platform reliability, and translating complex business requirements into scalable, well-architected ServiceNow solutions.
What ?you will be doing:

• Provide technical leadership and mentorship to ServiceNow development teams, including code reviews, best-practice guidance, and delivery oversight
• Design and architect scalable ServiceNow applications, workflows, and integrations aligned to business objectives
• Establish and enforce development standards, including configuration, customization, and deployment best practices
• Apply DevOps principles, including CI/CD automation and source control, to improve delivery quality and speed
• Partner closely with business analysts and stakeholders to translate requirements into robust technical designs
• Lead the implementation of complex workflows, custom modules, and integrations using REST/SOAP APIs and JSON/XML
• Drive continuous platform improvement by evaluating new ServiceNow capabilities and optimizing existing solutions
• Ensure platform performance, stability, and security through proactive monitoring and troubleshooting
• Manage technical risks, resolve escalations, and support compliance with enterprise standards
• Document architecture, technical designs, and development processes to support knowledge sharing
• Communicate technical strategy, progress, and value to senior stakeholders and delivery leaders

?Your Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent professional experience)
• ServiceNow certifications such as Certified System Administrator, Application Developer, or Implementation Specialist (advanced certifications are an asset)
• 5+ years of hands-on ServiceNow development and configuration experience, including solution architecture and technical leadership
• Demonstrated experience leading development teams and delivering complex ServiceNow initiatives
• Strong expertise in JavaScript, HTML, CSS, AngularJS, and ServiceNow integration technologies (REST/SOAP, JSON/XML)
• Experience implementing DevOps practices, CI/CD pipelines, and source control within ServiceNow environments
• Excellent analytical and problem-solving skills with strong attention to detail
• Strong communication and leadership skills, with the ability to influence both technical and non-technical stakeholders
• Familiarity with ITSM frameworks (ITIL v3 preferred)
• Exposure to other ITSM platforms is considered an asset

Skills Required