Job Description

Job Role: ServiceNow Project Manager

Location: Toronto, ON CA

Full time job

Technical & Functional Skills

Strong ServiceNow project management experience, with expertise in CMDB, ITSM, ITOM, and custom workflows. Proven ability to deliver projects under fixed-price contracts, ensuring financial and operational control. Familiarity with ServiceNow integrations, including ESRI (ArcGIS), ARMIS, PDQ Inventory, and Hexagon/Infor EAM. Experience in managing security compliance within IT projects. Knowledge of waterfall and hybrid project management methodologies.

Soft Skills

Strong problem-solving and decision-making abilities. Ability to lead cross-functional teams and drive consensus. Highly organized with attention to detail and a proactive mindset. Adaptability and resilience in a fast-paced, evolving project environment. 14+ years of IT project management experience, with experience delivering 2-3 end-to-end ITSM implementations in ServiceNow. PMP, ITIL, or ServiceNow certifications preferred. Experience in US public sector or government projects is a plus.
Job Type: Full-time

Pay: $120,000.00-$130,000.00 per year

Schedule:

8 hour shift
Work Location: In person