Job Description

On behalf of our Public Sector Client, Ignite Technical Resources is recruiting for a ServiceNow Analyst to join our Client's team on a contract basis. This role is hybrid (two days a week onsite), and the Client is based in Burnaby, BC.Summary of the RoleThe ServiceNow Analyst will support the Client's IT Service Management (ITSM) processes with a focus on the Configuration Management Database (CMDB) and Asset Management. The successful candidate will work with various teams to ensure data accuracy, improve CMDB processes, and integrate with incident, change, and problem management workflows.Duties & Responsibilities

• Support the development and maintenance of ServiceNow ITSM applications, specifically CMDB and Asset Management.
• Work with ServiceNow Discovery and data reconciliation to ensure data accuracy.
• Implement CMDB Health Certification and governance strategies for data integrity.
• Develop CMDB policies and processes to maintain accurate inventory records.
• Collaborate with stakeholders to integrate CMDB with ITSM processes such as incident, change, and problem management.

Core Requirements

• Functional knowledge of ServiceNow ITSM applications, particularly CMDB and Asset Management.
• Experience with ServiceNow Discovery and data reconciliation.
• Knowledge of CMDB Health Certification and data governance strategies.
• Proven ability to develop and implement CMDB processes and policies.
• Experience integrating CMDB with ITSM workflows.

Desired Skills & Experience

• ServiceNow certifications are an asset.
• Strong communication skills and ability to collaborate with multiple teams.
• Experience gathering CMDB requirements from stakeholders.

TermsThis is a 9-month contract role with a hybrid work arrangement (two days a week onsite in Burnaby). The successful candidate must provide their own laptop and undergo security checks before receiving an offer.About Ignite Technical: Based in Vancouver and proudly Canadian, Ignite Technical Resources has been providing Top Technical Talent to organizations across Canada since 2005.Equal Opportunity Employer: Ignite Technical is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, disability, gender identity, national origin, or age.Work Permits: Please note that Ignite's Clients require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.Further Consideration: We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.Follow Us: Check us out on LinkedIn and follow us on Twitter and Threads for company updates and job postings!Ignite. Wired for People.

Ignite Technical Resources