Job Description

Do you have a passion for motorcycles? Would you love to work in a closely-knit family-style environment? Well, you'll love working here!

Rugged Rock Harley-Davidson

is an authorized dealer of Harley-Davidson motorcycles and products. We currently have an opening in our Service Department for a

Service Writer

.

Responsibilities:

Greet customers on the phone or in the Dealership promptly and in a courteous manner. Address customer questions/needs promptly and professionally. Provide Customers with personalized service. Ensure comprehensive re-delivery check of customer vehicles, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time. Assist customers in scheduling appointments for routine maintenance and needed repairs. Handle customer complaints and ensure high customer satisfaction standards. Identify service needs of customer vehicle based upon historical service data. Ask appropriate questions to ensure the vehicle to be serviced is diagnosed correctly. Provide repair and maintenance recommendations to the customer. Advise customers about estimated service and repair costs and reviews details of service/repair invoices with customer to gain their understanding of all services provided. Explain the nature of all repairs. Determine progress of repair/service orders and inform customers accordingly. Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly. Advise customers on the care of their vehicle and value of maintaining their vehicle in accordance with manufacturer's specifications and warranty maintenance. Maintain high level of grooming, hygiene and professional appearance. Ensure all documentation/paperwork is completed in an accurate and timely manner. Keep service department forms, menus and pricing guides up to date. Ensure vehicle keys are marked and put away correctly. Document customer's routine maintenance or vehicle problems accurately and clearly on repair orders. Stay up to date on all dealership training requirements. Understand and sell in-dealership manufacturer service promotions. Be knowledgeable about new features, specials and updates. Be a champion for always delivering excellent service. Actively promote and develop new business. Keep up to date with products, accessories, prices, and key features of major competitors.

Qualifications:

Minimum Grade 12 High School Diploma. College Certificate or additional courses would be considered an asset. A valid Motorcycle License is required. A clean Drivers Abstract is required. A clean Certificate of Conduct is required. A fundamental understanding of mechanical fundamentals. Have knowledge of Motorcycles. Excellent Interpersonal skills with an upbeat and engaging attitude. Customer relationship skills including listening and the ability to communicate effectively. Excellent verbal communication and writing skills. Problem solving and critical thinking skills. Basic computer skills. Good math skills Organized and pays attention to detail. Flexible and open to change; take on special tasks as needed. Conscientious. Ability to negotiate win-win scenarios for the customer. Results oriented and accountable. Ability to work independently or within a team. Able to operate manual and automatic transmissions.

About us

What does it mean to work at Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province's automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.

What's in it for YOU? Here's what we have to offer:

Collaborative team-driven environment Growth within the company Maternity Leave Top-Up Program Coalition groups that work together to generate new ideas Canada Life Group Benefits Employee pricing on all Hickman Automotive Group vehicles/motorcycles Pension plan Employee Recognition programs Support and encouragement for employees to further improve their education Employee Assistance Program Team-Building Events And much more!"


If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume on or before

May

30th, 2025.

Hickman Automotive Group

is committed to employment equity and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.