Receptionist/Service Writer


As a Receptionist, you are often referred to as \xe2\x80\x9cThe Director of First Impressions\xe2\x80\x9d and are responsible for providing our customers with the highest level of customer service. This position is all about people, so your expertise is essential to create the experience our customers have come to know and love about Western Tractor. The primary focus of the Service Writer is to maintain accurate and on-time reports and records for the service department\xe2\x80\x99s operation within the organization.


What Does a Receptionist/Service Writer Do?

• Answers telephones and personal inquiries in a professional and courteous manner and transfer calls or take messages for the appropriate personnel.
  
• Greets walk-in customers promptly and offers direction to the appropriate department.
  
• Manages customer impressions and follows benchmarks for customer satisfaction \xe2\x80\x93 be friendly, knowledgeable, and courteous.
  
• Adds and updates equipment and customer profile information in the business system.
  
• Counts and balances the till daily.
  
• Maintains Service department filing and records.
  
• Opens, maintains, previews, and closes work orders promptly.
  
• Prepares and submits payroll for service department as per schedule.
  
• Maintains general maintenance and appearance of the showroom.

Position Information

• Part-Time Temporary: June 17 to October 11, 2024.
  
• Approximately 8-24 hours per week, hours will vary depending on scheduling requirements.
  
• Days of work will vary from Monday to Saturday of each week.
  
• Required to work statutory holidays when scheduled.

Requirements

What You Bring to the Table

• High School Diploma or equivalent GED
  
• Strong computer skills with proficiency in Microsoft Office Suite
  
• Cash handling/balancing experience
  
• Administrative skills with a strong customer focus
  
• Excellent time management skills with the ability to be adaptable
  
• Team player with a positive attitude
  
• Excellent verbal and written communication skills

The Following Would Be An Asset (But Not Mandatory)

• Previous experience working in the agriculture industry
  
• Knowledge of John Deere and competitive products

Benefits

Reasons to Join Western Tractor!

• We keep our team current by investing twice as much in training as any other JD dealer in Southern Alberta both inside and outside of our dealership.
  
• Sponsorship to practice your skills and earn on-the-job hours toward your Apprenticeship or Journeyperson designation
  
• Comprehensive benefits package including an employer matched Registered Retirement Savings Plan.
  
• We understand the importance of work-life balance and provide paid time off beginning at 3 weeks in your first year of employment.
  
• A competitive compensation scale, incentive programs, and advancement opportunities.
  
• We provide you with state-of-the-art agriculture equipment and technology to do your job.
  
• And much more!

Ready to Grow Your Career?

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can\'t wait to welcome you to our team!
High school diploma or equivalent GED.