We are a busy, family owned Automotive Repair business with an excellent reputation. We are seeking a motivated and detail-oriented Service Writer to join our team. The ideal candidate will act as a liaison between customers and the service department, ensuring that all automotive repair needs are met efficiently and effectively. This role requires strong customer service skills, mechanical knowledge, and the ability to sell required services to customers, with their ultimate satisfaction and our excellent reputation in mind.
Duties
Greet customers promptly and professionally on the phone and in person, providing exceptional customer service throughout their experience.
Accurately document customer concerns and vehicle issues to relay to the service team.
Provide detailed estimates for repairs and services, explaining the necessity of work needed.
Recommend additional services based on customer needs and vehicle maintenance schedules.
Handle cash transactions, process payments, and maintain accurate records of all transactions.
Collaborate with mechanics to ensure timely completion of repairs while keeping customers informed of progress.
Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
Requirements
Previous experience in a dealership or automotive repair environment is preferred.
Strong mechanical knowledge to effectively communicate with both customers and technicians.
Excellent customer service skills with a focus on building relationships and trust.
Sales experience with a proven ability to upsell products or services is highly desirable.
Proficient in cash handling procedures and maintaining accurate financial records.
Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
Strong communication skills, both verbal and written, to clearly convey information to customers.
Join our team as a Service Writer where your expertise in automotive repair combined with your passion for customer service will make a significant impact on our business success!
Job Type: Full-time
Pay: $22.00-$35.00 per hour
Expected hours: 40 per week
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Vision care
Language:
English (required)
Licence/Certification:
Driving Licence (required)
Work Location: In person
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